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UserViewby Upscope

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Embedding UserView on Another Page Using an Iframe

Embed UserView into Any Website

Embedding UserView with an iFrame

To embed UserView into your website, follow these steps:

  1. Create a new iframe within your system.
  2. Point the iframe to https://userview.com/embed/.
  3. This will display the UserView dashboard within the iframe, allowing you to search for and assist individual users.
  4. When you initiate co-browsing with a user, it will occur within the iframe rather than opening a new tab.
<iframe src="https://userview.com/embed" title="UserView Dashboard"></iframe>

Client-Side Form Validation

JavaScript validation functions on the user side but not on the agent side. To ensure validations work on both the agent and user sides, we recommend using HTML validation. Learn more about HTML validation here.

Verifying Correct Installation

To verify if the code is installed correctly, visit userview.com and check for a list of current users on pages where you placed the JavaScript code.

Testing Tip

Open a separate incognito window to test the installation.

Once the screen sharing session begins, you can scroll, click, highlight, and spotlight using the tools on the bottom right of the UserView viewing window.

Starting an Audio Call

You can initiate a browser-to-browser audio call by clicking the green phone button on the bottom right. Note that audio calls can only be started after a screen sharing session has begun.