Basic installation

Embed Upscope Into Any Website

The simple way to embed UserView into your website is by creating a new iframe and pointing it to the Upscope embed url

1. Create a new iframe within your system

2. Point the iframe to https://helloscreen.com/embed/

3. This will show the UserView dashboard within the iframe so you can search for and find an individual user you would like to help.

4. When you click to begin co-browsing with that particular user it will take place within the iframe rather than opening up a new tab.

Client-side Form Validation

JavaScript validation will work on the user side but will not work on the agent side. To ensure validations work on both agent AND user side we recommend using HTML validation. Learn more about HTML validation here.

How will I know if the code is installed correctly?

It’s easy to test if the code is installed correctly simply go to userview.com and see a list of current users on pages where you placed the javascript code. (Open up a separate incognito window to test.)

Once the screen sharing session begins you can scroll, click, highlight, and spotlight using the tools on the bottom right of the UserView viewing window.

You can also begin a browser to browser audio call by clicking the green phone button on the bottom right. You can start audio calls with users but only after a screen sharing session has begun.