How to manage a high volume of visitors

If your website has a lot of Visitors (i.e. over 5,000 connected at once), you might want to only connect Visitors who actually need help.

You can easily do this by passing autoconnect: false to the configuration, like this (or by turning this off in the dashboard):

The visitor will be connected automatically if they have recently been in a Session, and will also automatically connect if they are shown the lookup code through any means.

You can also manually connect the Visitor by calling Upscope('connect');