Explain Escrow, PMI, and Points; Without a Single Screenshot
Walk first-time homebuyers through their escrow, PMI, and points; live, on their own screen instead of a call where you're both squinting at different numbers. Guide them through the disclosure inside their own browser tab.
No downloads. No screen-share links. Just borrowers who understand exactly what they're signing.
Powering leading customer service teams across the globe
Where mortgage disclosures lose first-time homebuyers
Escrow, PMI, points — jargon your team understands cold and a first-time homebuyer has never seen before.
Escrow looks like a mystery line item
A first-time homebuyer sees money going into an account they don’t control, for taxes and insurance they haven’t thought about yet.
PMI feels like an unexplained extra cost
Private mortgage insurance is a fee for a concept — protecting the lender — that no one explained is temporary and avoidable.
Points are the hardest number on the page
Paying money upfront to lower a rate later runs backwards from how most first-time buyers think about a purchase.
How UserView Compares
A side-by-side on what actually matters: platform coverage, security, and uptime — not marketing claims, just what's public.
| Capability | UserView | cobrowse.io | Surfly | Fullview |
|---|---|---|---|---|
| Cross-platform support | ✓web, iOS, Android | ✓ | — | — |
| Instant, browser-based sessions | ✓ | ✓ | ✓ | ✓ |
| No downloads required | ✓ | ✓ | ✓ | ✓ |
| API integration | ✓ | ✓ | ~ | — |
| Automatic data masking | ✓ | ✓ | — | ✓ |
| Enterprise security | ✓SOC 2 Type II, ISO 27001, HIPAA, GDPR, CCPA | ~ | — | ✓ |
| Automatically recorded sessions | ✓ | — | — | ✓ |
| Reliable service | ✓99.998% uptime | — | — | — |
| Transparent pricing | ✓ | ✓ | — | ✕ |
Your borrowers are waiting…
Every minute spent confused about escrow or PMI is a first-time buyer who hesitates. Book a demo and see how fast clarity can move a mortgage forward.
How it works
No downloads, no scheduling — agents join the borrower's browser tab in one click.
Agent starts a session
One click from your existing support tool — no meeting link, no download for the borrower.
See the exact disclosure line they’re stuck on
Your agent sees precisely which line — escrow, PMI, points — is confusing them, without them ever leaving the page.
Walk them through it, live
Point to the number, explain what it means, and watch it click — sensitive fields stay masked the whole time.
Enterprise-grade security. Built for customer trust.
UserView gives your support team full browser visibility without exposing sensitive customer data. Every session is encrypted, tightly controlled, and built to meet global compliance standards.
See what matters. Protect what doesn't.
End-to-end encryption
Securely encrypted to protect your customers sensitive information.
Configurable data masking
Decide which data stays hidden with flexible masking options for fields like payment details or account info.
Optional data storage
Session content is only stored if you explicitly enable screenshots or recordings.
Globally compliant
HIPAA Compliant, ISO 27001 Certified, SOC 2 Type II Certified, GDPR Compliant.
FAQs
Does this replace our loan origination system?
No — UserView plugs into the support tools you already use (Zendesk, Intercom, Salesforce, Freshchat). Agents launch a session from the ticket they're already working, on top of your existing LOS.
Will explaining escrow and PMI create compliance risk?
No. Your agent is only ever pointing at the same disclosures already displayed on the borrower's screen — UserView doesn't add commentary of its own, it just keeps the agent and borrower looking at the same number at the same time.
Do you have an API?
Yes. Beyond the out-of-the-box integrations, our API lets you start and manage cobrowsing sessions programmatically and pull session data into your own loan origination or servicing platform, so it fits however your stack is set up.
Can our agents see anything beyond the mortgage application?
No. Sessions are limited to the active browser tab — no full desktop access, no other open tabs, no background access to anything else on the borrower's device.
Is this safe for handling SSNs, bank statements, and tax returns?
Yes. Sensitive fields — including SSNs — are masked automatically and that data never reaches our servers. UserView is SOC 2 Type II and GDPR compliant.
Does this work on mobile, not just desktop?
Yes — native iOS and Android SDKs with the same masking and session controls as the web version.
How long does setup take?
Minutes for the web integration. Mobile SDK integration depends on your release cycle, typically one sprint. See the full implementation guide for the details.
Your borrowers are waiting…
Every minute spent confused about escrow or PMI is a first-time buyer who hesitates. Book a demo and see how fast clarity can move a mortgage forward.