Screen Sharing for Customer Support
Never share a screenshot again
Screen sharing that allows you to scroll, click and annotate directly within your customer’s browser. Guide customers step by step and resolve issues in a single conversation.
Customer support shouldn’t be a game of 20 questions.
Every demo includes an extended free trial.
Powering leading customer service teams across the globe
Where screenshots slow support down
Every “can you send a screenshot?” adds another round trip between your customer and your agent.
A screenshot only shows one moment
A static image misses the page state, the error message that disappeared and the clicks that led there, so agents ask for more.
Every back-and-forth adds hours
Waiting for the customer to reply, find the screen, capture it and attach it turns a two-minute fix into a multi-day ticket.
Customers can’t describe what they’re looking at
Non-technical customers don’t know the name of the page, field or button they’re stuck on, so your agents end up guessing.
How UserView Compares
A side-by-side on what actually matters: platform coverage, security, and uptime — not marketing claims, just what's public.
| Capability | UserView | cobrowse.io | Surfly | Fullview |
|---|---|---|---|---|
| Cross-platform support | ✓web, iOS, Android | ✓ | — | — |
| Instant, browser-based sessions | ✓ | ✓ | ✓ | ✓ |
| No downloads required | ✓ | ✓ | ✓ | ✓ |
| API integration | ✓ | ✓ | ~ | — |
| Automatic data masking | ✓ | ✓ | — | ✓ |
| Enterprise security | ✓SOC 2 Type II, ISO 27001, HIPAA, GDPR, CCPA | ~ | — | ✓ |
| Automatically recorded sessions | ✓ | — | — | ✓ |
| Reliable service | ✓99.998% uptime | — | — | — |
| Transparent pricing | ✓ | ✓ | — | ✕ |
Your customers are waiting…
Every screenshot request is a customer waiting on a reply. Book a demo and see how fast a ticket gets solved when you see the screen instead of asking for it.
Every demo includes an extended free trial.
How it works
No downloads, no scheduling — agents join the customer's browser tab in one click.
Agent starts a session
One click from your existing support tool — no download for the customer, no meeting link to send.
See exactly what the customer sees
Your agent sees the customer’s browser tab in real time — the page, the error, the field — instead of a static screenshot.
Guide them to the fix, live
Point to the right button, explain the step or work through it together, and close the ticket in one conversation.
Enterprise-grade security. Built for customer trust.
UserView gives your support team full browser visibility without exposing sensitive customer data. Every session is encrypted, tightly controlled, and built to meet global compliance standards.
See what matters. Protect what doesn't.
End-to-end encryption
Securely encrypted to protect your customers sensitive information.
Configurable data masking
Decide which data stays hidden with flexible masking options for fields like payment details or account info.
Optional data storage
Session content is only stored if you explicitly enable screenshots or recordings.
Globally compliant
HIPAA Compliant, ISO 27001 Certified, SOC 2 Type II Certified, GDPR Compliant.
FAQs
What does the extended free trial include?
Book a demo and we extend your 14 day free trial to 30 days, so your team can properly test UserView before you decide. Your demo host will confirm what’s included when you book.
How is this different from asking customers for screenshots or a Zoom call?
Your agent sees the customer’s live browser tab in real time, so there are no static screenshots to decode and no meeting link to send. It starts in one click from the conversation you’re already in.
Does this replace our helpdesk or chat tool?
No — UserView plugs into the support tools you already use (Zendesk, Intercom, Salesforce, Freshchat). Agents launch a session from the ticket they're already working, on top of your existing helpdesk.
Do you have an API?
Yes. Beyond the out-of-the-box integrations, our API lets you start and manage sessions programmatically and pull session data into your own helpdesk or customer success platform, so it fits however your stack is set up.
Can our agents see the customer’s whole screen?
No. Sessions are limited to the active browser tab — no full desktop access, no other open tabs, no background access to anything else on the customer's device.
Is this safe for sensitive customer data?
Yes. Sensitive fields — including payment and identity details — are masked automatically and that data never reaches our servers. UserView is SOC 2 Type II and GDPR compliant.
Does this work on mobile, not just desktop?
Yes — native iOS and Android SDKs with the same masking and session controls as the web version.
How long does setup take?
Minutes for the web integration. Mobile SDK integration depends on your release cycle, typically one sprint. Your demo host can walk you through the details.
“UserView lets us turn a 30-minute frustration into a 5-minute conversation.”
Your customers are waiting…
Every screenshot request is a customer waiting on a reply. Book a demo and see how fast a ticket gets solved when you see the screen instead of asking for it.
Every demo includes an extended free trial.