Cobrowsing for Zendesk
Zendesk screen sharing, in one click
Screen share with your customers straight from any Zendesk ticket or Messaging conversation. Scroll, click and annotate inside their browser and solve the issue without leaving Zendesk.
No downloads for your customer, no meeting links for your agents.
Powering leading customer service teams across the globe
Where Zendesk tickets slow down
Your agents already work in Zendesk. The moment they need to see the problem, they have to leave it.
Screenshots go back and forth
Agents ask for a screenshot, wait for the reply, then ask for another one. Every round trip adds hours to the ticket.
Agents juggle tools to see the issue
Switching from Zendesk to a separate screen-sharing app breaks the agent’s flow, especially when they’re handling several chats at once.
Video calls are too much for a quick fix
Sending a meeting link and waiting for the customer to join, download and share turns a two-minute question into a scheduled call.
How UserView Compares
A side-by-side on what actually matters: platform coverage, security, and uptime — not marketing claims, just what's public.
| Capability | UserView | cobrowse.io | Surfly | Fullview |
|---|---|---|---|---|
| Cross-platform support | ✓web, iOS, Android | ✓ | — | — |
| Instant, browser-based sessions | ✓ | ✓ | ✓ | ✓ |
| No downloads required | ✓ | ✓ | ✓ | ✓ |
| API integration | ✓ | ✓ | ~ | — |
| Automatic data masking | ✓ | ✓ | — | ✓ |
| Enterprise security | ✓SOC 2 Type II, ISO 27001, HIPAA, GDPR, CCPA | ~ | — | ✓ |
| Automatically recorded sessions | ✓ | — | — | ✓ |
| Reliable service | ✓99.998% uptime | — | — | — |
| Transparent pricing | ✓ | ✓ | — | ✕ |
Solve it in the ticket you’re already in
Book a demo and see a Zendesk ticket go from “can you send a screenshot?” to solved, without leaving Zendesk.
Every demo includes an extended free trial.
How it works with Zendesk
Install the UserView app from the Zendesk Marketplace, then start sessions straight from your tickets.
Open the UserView app in Zendesk
The UserView widget sits inside your Zendesk interface, next to the ticket or conversation your agent is already working.
Click to see the customer’s screen
One click sends the customer a simple permission request. Nothing to download, no link to copy.
Guide them to the fix, live
Scroll, click and annotate in their browser tab, then close the ticket in the same conversation.
Enterprise-grade security. Built for customer trust.
UserView gives your support team full browser visibility without exposing sensitive customer data. Every session is encrypted, tightly controlled, and built to meet global compliance standards.
See what matters. Protect what doesn't.
End-to-end encryption
Securely encrypted to protect your customers sensitive information.
Configurable data masking
Decide which data stays hidden with flexible masking options for fields like payment details or account info.
Optional data storage
Session content is only stored if you explicitly enable screenshots or recordings.
Globally compliant
HIPAA Compliant, ISO 27001 Certified, SOC 2 Type II Certified, GDPR Compliant.
FAQs
What does the extended free trial include?
Book a demo and we extend your 14 day free trial to 30 days, so your team can properly test UserView before you decide. Your demo host will confirm what’s included when you book.
Do my agents need to leave Zendesk?
No. Agents launch a session from the ticket or Messaging conversation they’re already working, using the UserView app from the Zendesk Marketplace.
Does my customer need to download anything?
No. Your customer just accepts a permission request in their browser, and your agent sees their active tab straight away.
Can our agents see the customer’s whole screen?
No. Sessions are limited to the active browser tab — no full desktop access, no other open tabs, no background access to anything else on the customer's device.
Is this safe for sensitive customer data?
Yes. Sensitive fields — including payment and identity details — are masked automatically and that data never reaches our servers. UserView is SOC 2 Type II and GDPR compliant.
Does this work on mobile, not just desktop?
Yes — native iOS and Android SDKs with the same masking and session controls as the web version.
How long does setup take?
Minutes for the web integration. Mobile SDK integration depends on your release cycle, typically one sprint. Your demo host can walk you through the details.
“UserView lets us turn a 30-minute frustration into a 5-minute conversation.”
Solve it in the ticket you’re already in
Book a demo and see a Zendesk ticket go from “can you send a screenshot?” to solved, without leaving Zendesk.
Every demo includes an extended free trial.