Trust is the foundation of everything we do. We've built UserView with security and privacy at its core, ensuring your data is protected at every step of your customer support journey.
Security isn't an afterthought—it's built into our DNA
Security at UserView isn't an add-on—it's the foundation. Every feature is designed, built, and run with a security-first mindset, reinforced by continuous employee training, strict data-governance, and industry-standard frameworks.
Trusted by hundreds of support and sales teams—including in highly regulated sectors—our cobrowsing platform consistently meets or exceeds the toughest data-protection requirements to safeguard your information and earn your confidence.
Your data is encrypted, minimized, and controlled with military-grade security
Our intelligent data masking technology automatically identifies sensitive information like SSNs and credit card data, while giving you complete control to mask any form input or page section you choose. Whatever you mask never touches our servers.
🔒 Security Guarantee: Masked data never reaches our servers
UserView commits to processing customer data only under documented instructions, prohibits the handling of sensitive data, and ensures that any subprocessors meet equivalent data protection standards.
Full compliance with European data protection regulations
California Consumer Privacy Act compliance and controls
Healthcare data protection for medical organizations
Enterprise-grade cloud infrastructure with global reach and redundancy
We deploy servers across multiple geographic regions to deliver fast, low-latency performance to users worldwide, no matter where they're located.
SOC 2-compliant AWS data centers with optional on-premise deployment for maximum control
Dedicated VPCs with segregated production and development environments
Least-privilege IAM policies with mandatory multi-factor authentication
We perform regular backups and maintain a tested disaster recovery plan, so your data remains safe and recoverable in the unlikely event of system failure.
An on-premise option allows you to host the data on your servers, meaning user's data never touches ours.
Secure development lifecycle with continuous testing and monitoring
Security considerations built into every phase of our development process
Automated static and dynamic analysis tools scan for vulnerabilities
Software composition analysis monitors third-party components
Regular testing by certified third parties validates our security posture
Independently verified security controls and compliance standards
Audited, monitored by Drata, live SOC2 reporting available
International standard for information security management systems
Full compliance with European data protection regulations and rights
Healthcare data protection compliance for medical organizations
Prepared for any scenario with documented procedures and 24/7 monitoring
Our security team maintains round-the-clock monitoring with documented incident response procedures. We have defined Recovery Time Objectives (RTO) and Recovery Point Objectives (RPO) to ensure rapid restoration of services.
We conduct quarterly disaster recovery drills to ensure our backup and recovery procedures work as expected. All backups are encrypted and stored across multiple geographic locations.
Granular controls to meet your organization's specific security requirements
Get in touch with our security team or download detailed documentation
For security inquiries, vulnerability reports, or compliance questions:
Access detailed security white papers, policies, and compliance reports:
SOC 2 reports available under NDA
Our security team is happy to discuss your specific requirements and answer any questions about our security practices, compliance status, or implementation details.
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