We have all the regular cobrowsing features of seeing what the customer sees, drawing on their screen, scrolling, clicking, and typing for them.

During a live chat session, if you wish to talk to the user then you can simply initiate a browser to browser audio call and talk them through the steps as you cobrowse with them.

With an incoming phone call you can now ask the user to press a key 5 times on their keyboard to generate a unique code to read out to the agent. The agent enters that code to begin a cobrowsing session. This is a powerful and simple way to help even the least technical customers.

Automatically generated screenshots of the pages the user visited before they opened up a live chat to ask a support question, so you don't have to ask them to send you one, and you can see the problem without asking more questions.

We have stringent security requirements due to our work with banking and health companies. Consequently, we are both SOC 2 (type 2) and ISO27001 certified with regular audits, pen tests and strong data controls.

To hide sensitive customer data from your agents, you can mask data at a field level and also at a block or page level.

Have HIPAA-protected data you want to run through our system? We'll sign a BAA with you.

We host companies with large numbers of agents and we are critical to their day to day work, so uptime reliability is an essential service.

We've been doing this for long enough to have seen what slow internet speeds do to cobrowsing sessions and why you need multiple regional servers to maintain the highest possible speed to achieve the lowest potential lag.

Large organizations using our services require not only great speed and uptime but also scalability, provisions for multiple teams and billing environments. We've got those covered.

We integrate with Intercom, Zendesk, LiveChat, Salesforce, Amazon Connect and a range of other platforms so you can start a cobrowsing session in one click.

Have multiple teams each with their own separate or unified billing.

Set multiple administrators each with different levels of ability to assign permissions to team members. Administrators are not charged for if they don't need to use cobrowsing and only need to administer the accounts.

See javascript errors within the user's console to debug front-end issues without having to ask the user for a screenshot or a console dump.