UserView blog
Customer Support Blog
Explore how cobrowsing is changing the way support teams work. Enable your agents see exactly what users see, guide them in real time, and solve problems faster without compromising privacy.
From real world tips to best practices, we break down how cobrowsing makes support smoother, smarter, and more human.
Live Chat vs. Chatbot: How to Use Both for Better Customer Service
Live chat or a chatbot? You need both. See what each does best and how to run them together so customers get fast answers and a human when it counts.
Claudia Nobauer · Sep 4, 2026 · 7 min read
Live chatBenefits of Live Chat for Ecommerce, and How to Earn Them
One quick conversation can prevent an abandoned cart. See the top benefits of live chat for ecommerce and what they mean for your business and customers.
Claudia Nobauer · Aug 26, 2026 · 9 min read
CobrowsingBest Mobile-First Customer Engagement Platforms
Discover the best mobile-first customer engagement platforms for enterprise teams, and how cobrowsing fills the gap when mobile channels are not enough.
Claudia Nobauer · Aug 26, 2026 · 8 min read
Customer supportBest Customer Engagement Platforms for Enterprise Business
Discover the best customer engagement platforms for enterprise and omnichannel support, and learn what to look for when building a system that actually works.
Claudia Nobauer · Aug 21, 2026 · 8 min read
Live chatBest live chat for enterprise businesses: A buyer's checklist
What separates the best live chat for enterprise businesses from an expensive widget? Six criteria, plus the four platforms worth a demo.
Claudia Nobauer · Aug 21, 2026 · 11 min read
Live chatDoes Live Chat Increase Conversions?
Does live chat increase conversions? We tested 36 public live chat statistics against real data from two SaaS startups, plus how to increase conversions with live chat and which tools actually help.
Pardeep Kullar · Aug 21, 2026 · 12 min read
Live chatWhat Is Live Chat?
What is live chat? A plain-English explanation, the best live chat software compared, and what outsourced live chat support actually means.
Pardeep Kullar · Aug 11, 2026 · 6 min read
Support metricsHow to Improve AHT in a Call Center: From Routing to Wrap-Up
Shorter calls or resolved issues? Pick both. Learn how to improve AHT in a call center with 6 strategies that protect support quality.
Claudia Nobauer · Jul 31, 2026 · 9 min read
Support metricsHow to Improve CSAT in Customer Service
Learn what CSAT is, how to calculate it, and strategies to improve your customer satisfaction score, including how cobrowsing helps your team resolve more.
Claudia Nobauer · Jul 31, 2026 · 8 min read
Customer successHow to Increase Customer Retention
Learn what customer retention is, how to measure it, and seven proven strategies to keep more customers coming back including how better support drives loyalty.
Claudia Nobauer · Jul 31, 2026 · 9 min read