UserView blog
Customer Support Blog
Explore how cobrowsing is changing the way support teams work. Enable your agents see exactly what users see, guide them in real time, and solve problems faster without compromising privacy.
From real world tips to best practices, we break down how cobrowsing makes support smoother, smarter, and more human.
Best CRM for Insurance Agents: Find Your Next Platform
Quotes, follow-ups, and renewals pile up as your agency grows. Compare seven platforms to find the best CRM for insurance agents.
Claudia Nobauer · Nov 3, 2026 · 10 min read
The Insurer's Guide to a Better Claims Customer Experience
What do policyholders remember about a claim? How you helped them. Learn five ways to improve the claims customer experience.
Claudia Nobauer · Nov 3, 2026 · 11 min read
How to Map and Improve the Life Insurance Customer Journey
A clear quote, an easier application, a helpful conversation. Explore the life insurance customer journey with tips for mapping and improving it.
Claudia Nobauer · Nov 3, 2026 · 8 min read
How to Improve Customer Experience in the Insurance Industry
One coverage question shouldn't take three calls. See how to improve customer experience in insurance and help members get answers the first time.
Claudia Nobauer · Oct 6, 2026 · 9 min read
Top 10 Live Chat Tips and Best Practices for Customer Service
Why does a channel built for speed still take 20 minutes per chat? These live chat customer service tips close the gap, from setup to agent habits.
Claudia Nobauer · Sep 22, 2026 · 9 min read
Benefits of Live Chat for Customer Service
Live chat helps you resolve issues faster, but that's only part of the story. See the nine benefits of live chat for customer service, and the one gap it leaves.
Claudia Nobauer · Sep 18, 2026 · 8 min read
Live Chat vs. Chatbot: How to Use Both for Better Customer Service
Live chat or a chatbot? You need both. See what each does best and how to run them together so customers get fast answers and a human when it counts.
Claudia Nobauer · Sep 4, 2026 · 7 min read
Live chatBenefits of Live Chat for Ecommerce, and How to Earn Them
One quick conversation can prevent an abandoned cart. See the top benefits of live chat for ecommerce and what they mean for your business and customers.
Claudia Nobauer · Aug 26, 2026 · 9 min read
CobrowsingBest Mobile-First Customer Engagement Platforms
Discover the best mobile-first customer engagement platforms for enterprise teams, and how cobrowsing fills the gap when mobile channels are not enough.
Claudia Nobauer · Aug 26, 2026 · 8 min read
Customer supportBest Customer Engagement Platforms for Enterprise Business
Discover the best customer engagement platforms for enterprise and omnichannel support, and learn what to look for when building a system that actually works.
Claudia Nobauer · Aug 21, 2026 · 8 min read