Features

    Discover the complete suite of UserView's cobrowsing capabilities. From basic interactions to advanced customization, everything you need to provide exceptional customer support.

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    Calendly logo
    Delta Dental logo
    Freedom Financial logo
    Mercury Insurance logo
    JG Wentworth logo
    Moo logo
    Rockwool logo
    Saga logo
    Code for America logo
    Wagepoint logo
    LaunchGood logo
    Harbor Lab logo
    Figure logo
    Aurum logo
    Direct Supply logo
    Menards logo

    Core Features

    Everything you need for secure, effective customer support through co-browsing

    Instant Connection

    Start co-browsing sessions immediately with just a click. No downloads or installations required for your customers.

    Enterprise Security

    End-to-end encryption, SOC 2 compliance, and comprehensive audit logs keep your data protected.

    Smart Data Masking

    Automatically hide sensitive information like SSNs, credit cards, and personal data during sessions with configurable masking rules.

    Cross-Platform Support

    Works seamlessly across desktop, tablet, and mobile browsers without any technical barriers.

    Privacy Controls

    Granular permission settings and session controls ensure complete privacy and compliance.

    Team Collaboration

    Multiple agents can join sessions, share insights, and collaborate to resolve issues faster.

    Connect with Customers

    Multiple ways to establish cobrowsing sessions, making it easy for both agents and customers

    Search by Name

    Find customers instantly by searching their name in our application dashboard.

    Perfect for when you have customer information readily available and need to initiate support quickly.

    Unique Browser Code

    Every browser gets a unique code that customers can read to agents over the phone.

    Customers simply share their unique code during a call, allowing agents to connect immediately without any technical setup.

    Customer-Initiated Requests

    Customers can request cobrowsing sessions directly, sending alerts to your support team.

    Empowers customers to seek help when they need it most, with instant notifications to available agents.

    Seamless Integrations

    UserView integrates with your existing tools to enhance your current workflow rather than replace it.

    Live Chat Integration

    Start cobrowsing sessions directly from your existing live chat platform.

    Seamlessly transition from chat to visual support without disrupting the customer experience.

    Automatic Screenshots

    Capture screenshots before cobrowsing begins for better context.

    Understand the customer's situation immediately with pre-session visual context that helps agents prepare.

    Workflow Integration

    Connect with your existing support tools and CRM systems.

    Works with Intercom, Zendesk, Salesforce, and many more platforms to fit your existing workflow.

    Intercom
    Zendesk
    Salesforce
    LiveChat
    Front
    Freshchat

    Enterprise Security & Privacy

    Built with security-first architecture to meet the strictest enterprise and regulatory requirements

    SOC 2 & GDPR Compliant

    Industry-leading security standards for enterprise peace of mind.

    We maintain SOC 2 Type II compliance and GDPR readiness with regular audits and security assessments to protect your data.

    End-to-End Encryption

    All cobrowsing sessions are encrypted with military-grade security.

    Your sensitive data is protected with AES-256 encryption in transit and at rest, ensuring complete privacy and security.

    Field Masking & Privacy

    Automatically hide sensitive information during cobrowsing sessions.

    Protect passwords, credit card numbers, and other sensitive data with intelligent field masking that works out of the box.

    Session-Based Access

    Temporary, controlled access that automatically expires.

    No permanent access to customer accounts. Each session is isolated and expires automatically for maximum security.

    Trusted by Security-Conscious Organizations

    From healthcare to financial services, organizations with the strictest security requirements trust UserView to protect their customers' sensitive information.

    Highly Customizable

    Make UserView truly yours with extensive customization options that adapt to your brand and workflow

    Text Customization

    Customize all user-facing text to match your brand voice and language preferences.

    From button labels to status messages, every piece of text can be tailored to your specific needs and localized for global audiences.

    Custom Prompt Boxes

    Build your own dialog boxes and user prompts with complete design control.

    Create branded experiences that feel native to your application with custom styling and messaging.

    Function Integration

    Insert UserView functions using specific methods and APIs for deep customization.

    Leverage our comprehensive API to integrate cobrowsing functionality exactly where and how you need it in your application.

    Developer-Friendly Implementation

    Our flexible API and SDK make it easy to integrate UserView into any application. Whether you need simple widget embedding or complex custom implementations, we provide the tools and documentation to get you there.

    Ready to Transform your Customer Support?

    Join hundreds of companies using UserView to deliver faster, more effective customer support experiences.

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