Cobrowsing for Customer Support
UserView delivers secure, browser-native cobrowsing technology built for customer support and product teams. Launch real-time sessions instantly, guide users through complex workflows, and maintain full control over privacy, access, and session behavior.
Powering leading customer service teams across the globe
Core cobrowsing features
UserView's cobrowsing technology allows your support agents and customers to browse the same web page together in real time. By sharing the active browser tab agents are able to navigate pages, and assist with complex workflows directly within the browser for faster, more effective support.
Instant, browser-based sessions
Start secure cobrowsing sessions with a single click. No downloads, extensions, or installations required for customers. Sessions run directly within the browser environment for minimal friction and maximum adoption.
Built-in data masking
Sensitive elements such as passwords and payment fields are automatically masked. Define custom masking rules for specific HTML elements, classes, or fields. Masked data never leaves the user's browser.
Controlled remote interaction
Agents can scroll, click, navigate, or type on behalf of the customer. Permissions are session-based and can be revoked at any time.
Cross-platform support
UserView technology supports web applications (SPA and traditional), iOS and Android (native SDKs) with consistent session behavior across desktop, tablet, and mobile environments.
Session recording
Automatically record session activity for QA, training, and compliance review. Recordings are accessible from the session history dashboard with detailed event tracking.
Enterprise Security
End-to-end encryption, SOC 2 compliance, and comprehensive audit logs keep your data protected.
In-session collaboration tools
Everything you need to guide customers effectively when using co-browsing technology
Connect with customers easily
Our cobrowsing technology gives you multiple ways to establish a sessions, making it easy for both agents and customers.
Search by name
Search for a customer by name or identifier within the dashboard and initiate a session directly.
Unique browser lookup codes
Each browser instance generates a temporary lookup code. Customers share the code verbally or via chat to connect instantly.
Customer-initiated requests
Embed a "Request Help" trigger inside your product. Customers can request a cobrowse session, notifying available agents in real time.
Escalation and handoff
Transfer sessions between agents without disconnecting the customer. Preserve session state and interaction history.
Advanced Customization Technology and Developer Controls
Our cobrowsing technology is built for deep product integration.
SDK and API Access
Use JavaScript SDKs and native mobile SDKs to control session start behavior, permission flows, masking logic, UI triggers, and event hooks.
Custom UI and Text Control
Modify all user-facing strings, prompts, and button labels. Localize for global audiences and align with brand voice.
Custom Prompt and Consent Flows
Design your own consent dialogs and session approval experiences. Maintain compliance while preserving product UX consistency.
Event-Based Triggers
Trigger sessions based on user behavior, page state, or internal support workflows using API logic.
Cobrowsing out performs screen sharing, everytime.
Join hundreds of companies using UserView to deliver faster, more effective customer support experiences.
