Features
Discover the complete suite of UserView's cobrowsing capabilities. From basic interactions to advanced customization, everything you need to provide exceptional customer support.
Core Features
Everything you need for secure, effective customer support through co-browsing
Instant Connection
Start co-browsing sessions immediately with just a click. No downloads or installations required for your customers.
Enterprise Security
End-to-end encryption, SOC 2 compliance, and comprehensive audit logs keep your data protected.
Data Masking
Password fields and credit card numbers are automatically hidden, plus you can configure custom masking rules for any sensitive elements.
Cross-Platform Support
Works on web, iOS, and Android with native SDKs. Seamless experience across desktop, tablet, and mobile.
Session Recording
Automatically record sessions for later review. Access recordings anytime from your Co-Browsing History.
Team Collaboration
Multiple agents can join sessions, hand off to colleagues, or share session links for seamless collaboration.
Powerful Session Tools
Everything you need to guide customers effectively during a co-browsing session
Connect with Customers
Multiple ways to establish cobrowsing sessions, making it easy for both agents and customers
Search by Name
Find customers instantly by searching their name in our application dashboard.
Perfect for when you have customer information readily available and need to initiate support quickly.
Unique Browser Code
Every browser gets a Lookup code that customers can read to agents over the phone.
Customers simply share their unique Lookup code during a call, allowing agents to connect immediately without any technical setup.
Customer-Initiated Requests
Customers can request cobrowsing sessions via the Agent help button, sending alerts to your support team.
Empowers customers to seek help when they need it most, with instant notifications to available agents.
Multi-Agent Sessions
Invite additional agents to join an active session for escalations and collaboration.
When a complex issue needs expert help, seamlessly bring in specialists without interrupting the customer experience.
Seamless Integrations
UserView integrates with your existing tools to enhance your current workflow rather than replace it.
Live Chat Integration
Start cobrowsing sessions directly from your existing live chat platform.
Seamlessly transition from chat to visual support without disrupting the customer experience.
Automatic Screenshots
Capture screenshots before cobrowsing begins for better context.
Understand the customer's situation immediately with pre-session visual context that helps agents prepare.
Workflow Integration
Connect with your existing support tools and CRM systems.
Works with Intercom, Zendesk, Salesforce, and many more platforms to fit your existing workflow.
Enterprise Security & Privacy
Built with security-first architecture to meet the strictest enterprise and regulatory requirements
SOC 2 & GDPR Compliant
Industry-leading security standards for enterprise peace of mind.
We maintain SOC 2 Type II compliance and GDPR readiness with regular audits and security assessments to protect your data.
End-to-End Encryption
All cobrowsing sessions are encrypted with military-grade security.
Your sensitive data is protected with AES-256 encryption in transit and at rest, ensuring complete privacy and security.
Field Masking & Privacy
Password fields and credit card numbers are automatically hidden during sessions.
Configure custom masking rules for any additional sensitive elements. Masked content never travels through our servers.
Session-Based Access
Temporary, controlled access that automatically expires.
No permanent access to customer accounts. Each session is isolated and expires automatically for maximum security.
Trusted by Security-Conscious Organizations
From healthcare to financial services, organizations with the strictest security requirements trust UserView to protect their customers' sensitive information.
Highly Customizable
Make UserView truly yours with extensive customization options that adapt to your brand and workflow
Text Customization
Customize all user-facing text to match your brand voice and language preferences.
From button labels to status messages, every piece of text can be tailored to your specific needs and localized for global audiences.
Custom Prompt Boxes
Build your own dialog boxes and user prompts with complete design control.
Create branded experiences that feel native to your application with custom styling and messaging.
Function Integration
Insert UserView functions using specific methods and APIs for deep customization.
Leverage our comprehensive API to integrate cobrowsing functionality exactly where and how you need it in your application.
Developer-Friendly Implementation
Our flexible API and SDK make it easy to integrate UserView into any application. Whether you need simple widget embedding or complex custom implementations, we provide the tools and documentation to get you there.
Ready to Transform your Customer Support?
Join hundreds of companies using UserView to deliver faster, more effective customer support experiences.
