Turn 30min troubleshooting marathons into 5min chats
See exactly what your customers see, right inside their browser. Stop bouncing between screenshots, emails, and screen-share links.
No downloads. No scheduling. Just seamless customer support.
Powering leading customer service teams across the globe
Support shouldn't feel like a game of twenty questions.
Nobody wants to type for an hour
Endless back-and-forth chat sessions trying to understand what your customer sees on their screen.
Zoom calls shouldn't be needed
Scheduling calls, awkward video, and customers worrying about what else is visible on their screen.
Downloads and installs required
Customers refuse to install software, and IT departments block traditional screen sharing tools.
Screen sharing was built for meetings.
Cobrowsing was built for customer service.
Cobrowsing works directly inside the browser — no downloads, no full-screen access, no friction.
Traditional screen sharing
- A download or install first
- The whole desktop is exposed
- Slow to start, often blocked by IT
- Customers worry what else is on screen
Cobrowsing with UserView
- Already running in the browser they're using
- Only the active browser tab
- One click, nothing to schedule
- Sensitive fields masked before they're sent
Shorter calls, fewer misunderstandings, happier customers
Improved FCR and resolution time
Reduce support ticket resolution time by up to 70% with visual guidance and real-time problem solving.
Fill communication gaps
Get past terminology challenges and miscommunication by simply seeing what's on the page.
Improved CSAT scores
Deliver exceptional support experiences that boost customer satisfaction and loyalty with instant visual assistance.
Reduced churn and increased adoption
Help customers successfully onboard and use your product features, leading to higher retention and engagement.
"Upscope lets us turn a 30-minute frustration into a 5-minute conversation."
Built with customer service teams in mind
Support-first features that give your team everything they need to deliver fast, secure, real-time browser support.
Instant connection
Start cobrowsing sessions immediately with just one click. No downloads or installations required.
Web and native mobile
The same session across every browser, plus native SDKs for iOS, Android, Flutter and React Native — real native views on mobile, not a wrapped web page.
Learn moreEnterprise-grade security
Built with security at its core, every session is encrypted and fully controlled.
Learn moreRemote control
Navigate, scroll, click and type on behalf of your customers.
Enterprise-grade security. Built for customer trust.
UserView gives your support team full browser visibility without exposing sensitive customer data. Every session is encrypted, tightly controlled, and built to meet global compliance standards.
See what matters. Protect what doesn't.
End-to-end encryption
Securely encrypted to protect your customers sensitive information.
Configurable data masking
Decide which data stays hidden with flexible masking options for fields like payment details or account info.
Optional data storage
Session content is only stored if you explicitly enable screenshots or recordings.
Globally compliant
HIPAA Compliant, ISO 27001 Certified, SOC 2 Type II Certified, GDPR Compliant.
Integrate with your tech stack
Connect UserView to your preferred support platform. We've built integrations with the major players for a seamless workflow.
Teams that stopped describing and started showing
"Since implementation, our user satisfaction has skyrocketed for phone support, and overall employee happiness improved with further tools to enable our CS team."
Roman V., Customer Support Team Manager
"Love the product! It is such a great compliment to Intercom and helps us support our customers in a way that creates limited friction!"
Jonathan Schultz, Product Manager
"Upscope is helping our business by letting agents and customers troubleshoot together and help the client get a better understanding of how Calendly works."
Verified Calendly user on G2
Transform your customer support
Join hundreds of companies using UserView to deliver faster, more effective customer support experiences.