Cobrowsing for Customer Service
Turn 30min Troubleshooting Marathons Into 5min Chats
Cobrowsing for Customer Service
Turn 30min Troubleshooting Marathons Into 5min Chats
See exactly what your customers see, right inside their browser. Stop bouncing between screenshots, emails, and screen-share links. Diagnose customer service issues faster with cobrowsing.
No downloads. No scheduling. Just seamless customer support.
Powering leading customer service teams across the globe
Cobrowsing vs screen sharing
Screen sharing was built for meetings.
Cobrowsing was built for customer service.
Traditional screen sharing requires downloads, full device access, and exposing the entire desktop. It's slow to start, intrusive, and often creates security concerns.
Cobrowsing is different. It works directly inside the browser, no downloads, no full-screen access, no friction. Support teams see only the active browser tab, providing context without invading customer privacy.
When you cobrowse with UserView, you get:
Faster resolution times
Resolve issues up to 70% faster compared to traditional troubleshooting methods.
Fewer communication gaps
No more "What do you see now?" See exactly what your customer sees, instantly.
Stronger security and trust
Cobrowsing limits visibility to the browser and supports data masking for sensitive fields.
Higher CSAT and retention
Frictionless support leads to smoother onboarding, better experiences, and higher customer retention.
Cobrowsing features
Built with customer service teams in mind
With support-first features, UserView gives your team everything they need to deliver fast, secure, real-time browser support.
Instant connection
Start co-browsing sessions immediately with just one click. No downloads or installations required.
Cross platform support
UserView works seamlessly across browsers, devices, and operating systems.
Enterprise-grade security
Built with security at its core, every session is encrypted and fully controlled.
Remote control
Navigate, scroll, click and type on behalf of your customers.
Cobrowsing security and compliance
Enterprise-grade security. Built for customer trust.
UserView gives your support team full browser visibility — without exposing sensitive customer data. Every cobrowsing session is encrypted, tightly controlled, and built to meet global compliance standards.
See what matters. Protect what doesn't.
End-to-End Encryption
Securely encrypted to protect your customers sensitive information.
Configurable Data Masking
Decide which data stays hidden with flexible masking options for fields like payment details or account info.
Optional Data Storage
Session content is only stored if you explicitly enable screenshots or recordings.
Globally compliant
HIPAA Compliant, ISO 27001 Certified, SOC 2 Type II Certified, GDPR Compliant.
Cobrowsing integrations
Integrate with your tech stack
Connect UserView to your preferred support platform and tap into next-generation screen sharing for customer support. We've built integrations with major platforms for a seamless workflow.
Cobrowsing out performs screen sharing, everytime.
Join hundreds of companies using UserView to deliver faster, more effective customer support experiences.
