Screenshots Take the Stress out of Live Chat Support
Customer support agents ask for screenshots or they ask questions when having automated screenshots appear directly in your live chat system solves the problem.
We did over 14,000+ live chats and then built Upscope screenshots because so many chats were like "Hi, I have a problem" and they gave no other details.
The UserView screenshots plugin takes screenshots of your customer's journey through your website, displays them within your live chat service (compatible with Intercom, Zendesk, LiveChat, and Front), so you don't need to ask for one.
If you could see screenshots of what they did before they clicked on your live chat bubble, you could solve the problem quickly. That's what Upscope screenshots does.
Screenshots is part of UserView's overall "See what your customer sees" co-browsing service which integrates into Intercom, LiveChat.com, Zendesk, and Front.
Get live chat screenshots by getting started with UserView here UserView
About Pardeep Kullar
Pardeep overlooks growth at Upscope and loves writing about SaaS companies, customer success and customer experience.