Give Help Scout agents a live view of the customer's screen for effortless guidance, directly within your help desk workflow.
It's simple to get started! Follow these three easy steps to begin screen sharing with your customers directly from Help Scout.
Access the UserView widget directly within your Help Scout interface
Widget appears automatically in active Help Scout conversations
No need to leave your current workflow
Simply click the button to initiate screen sharing with your customer
One-click activation for instant screen access
Customer receives a simple permission request
Start guiding your customer through their screen in real-time
Take control or provide guided assistance
Use annotation tools to highlight important areas
Give Help Scout agents a live view of the customer's screen for effortless guidance.
Take control of the customer's screen or provide guided assistance with annotations.
Works directly within Help Scout with no additional software or downloads required.
Connect UserView with Help Scout in just a few clicks and start providing better customer support today.
Join hundreds of companies using UserView to deliver faster, more effective customer support experiences.