How you become a better live chat agent
In the early days there’s a temptation to leave chats open ‘just in case,’ or to get annoyed by abuse. We also write long and formal replies and don’t read between the lines when a customer is giving good feedback. Below we show how we change over time.
In the early days there’s a temptation to leave chats open ‘just in case’, or to get annoyed by abuse. We also write long and formal replies and don't read between the lines when a customer is giving good feedback. Below we show how we change over time.
Day 1 > Day 30 > Day 90 as a Live Chat Agent
The team at Upscope has experience supporting 1000s of users, we hope you enjoyed the ride?
UserView, “One click to see the user’s screen from live chat for awesome instant support”
About Pardeep Kullar
Pardeep overlooks growth at Upscope and loves writing about SaaS companies, customer success and customer experience.