If they could see what the customer sees, how good would customer support be?
How you become a better live chat agent
By Pardeep
In the early days there’s a temptation to leave chats open ‘just in case’, or to get annoyed by abuse. We also write long and formal replies and don't read between the lines when a customer is giving good feedback. Below we show how we change over time.
Day 1 > Day 30 > Day 90 as a live chat agent
The team at https://Upscope has experience supporting 1000s of users, we hope you enjoyed the ride ?
Upscope, “One click to see the user’s screen from live chat for awesome instant support”
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