The Best Customer Success Solutions for Intercom
October 26, 2017
If your support team uses Intercom, you’ve probably run into simple issues that turn into 10 back-and-forth messages because you can’t see what the customer sees.
That’s exactly where the right solution that ties into your intercom system makes a difference.
In this guide, we’ll break down the best Intercom integrations for customer success that help you:
- Resolve tickets faster
- Reduce back-and-forth
- Improve onboarding and support workflows
We’ll focus specifically on intercom customer success solutions that support teams actually use day-to-day. These solutions will tie directly into your intercom system while also speeding up support ticket response time, improve customer satisfaction, and increase your team's productivity.
Choosing the best solution to tie into your intercom system
Not every integration will make a meaningful difference to your support team.
The best solutions that tie into your Intercom system are the ones that solve a specific bottleneck in your workflow—whether that’s long back-and-forth conversations, slow ticket resolution, or lack of visibility into customer issues.
When evaluating tools, focus on: 1. The problem it solves: Look for solutions that address real support challenges, like onboarding friction, repetitive queries, or diagnosing user issues. 2. Ease of use for your team: If it takes weeks to implement or requires constant management, it’s unlikely to be adopted properly. 3. Impact on response and resolution times: The right integration should help your team resolve tickets faster, not just add another layer to your workflow. 4. Customer experience: Choose tools that make it easier for customers to get help; whether that’s through automation, real-time guidance, or clearer communication. 5. Security and compliance: Especially for teams handling sensitive data, make sure any solution meets standards like SOC2, GDPR, or ISO compliance.
Ultimately, the goal isn’t to add more tools, it’s to build a support system around Intercom that reduces friction for both your team and your customers.
The Best Intercom customer success integrations
1. UserView Cobrowsing: Best Intercom chat integration
One of the biggest blockers in Intercom support is not being able to see what the user sees.
UserView solves this with cobrowsing. Cobrowsing allows your agents to scroll, click and annotate directly on your user’s screen with a single click from Intercom.
Instead of asking for screenshots, your team can guide users in real time.
Key Intercom integration benefits:
- Resolve support tickets without back-and-forth
- Help non-technical users complete tasks
- Improve first-contact resolution rates
Standout customer service features:
- One-click cobrowsing inside Intercom
- Smart data masking for sensitive fields
- Tab-only visibility (not full screen)
- SOC2, ISO27001, GDPR compliant
Especially useful for onboarding, complex workflows, and teams looking to scale.
Working with your toughest non-tech user just got a whole lot easier. Try UserView for Intercom today.
2. Toky: Best for voice support integration inside Intercom
Some support issues are just easier to solve with a quick call.
Toky adds voice capabilities directly into Intercom, allowing your team to move from chat to call without switching tools.
Instead of long back-and-forth messages, agents can resolve issues in minutes.
Key Intercom integration benefits:
- Resolve complex tickets faster with voice
- Reduce long chat threads
- Improve customer experience with real-time conversations
Standout customer service features:
- Click-to-call directly from Intercom
- Automatic call logging and recording
- VoIP calling with no hardware required
- Global accessibility for distributed teams
Especially useful for high-touch support teams and resolving time-sensitive issues.
3. Meya: Best for automating repetitive support conversations
Not every support ticket needs a human response.
Meya’s intercom chat integration allows you to build and deploy chatbots that can handle common questions, qualify users, and route conversations automatically.
This frees up your support team to focus on more complex issues.
Key Intercom integration benefits:
- Reduce ticket volume with automation
- Improve response times for common queries
- Scale support without increasing headcount
Standout customer service features:
- Customisable chatbot workflows
- Seamless handoff from bot to human agents
- Multi-channel support chat integrations
- Flexible hosting and deployment options
Especially useful for FAQs, onboarding queries, and first-line support.
4. Chameleon: Best for improving onboarding and feature adoption
A large percentage of support tickets come from users not knowing how to use your product.
Chameleon's intercom integration helps solve this by creating in-app product tours and guides that show users exactly what to do.
Instead of contacting support, users can self-serve and learn as they go.
Key Intercom integration benefits:
- Reduce onboarding-related support tickets
- Improve feature adoption
- Help users complete key actions faster
Standout customer service features:
- No-code product tour builder
- Real-time editing and publishing
- Targeted in-app messaging
- User segmentation for personalised experiences
Especially useful for onboarding flows, new feature rollouts, and reducing user friction.
5. Asknicely: Best for collecting and acting on customer feedback
Support conversations are a goldmine of customer insight, but only if you capture and act on it.
Asknicely helps you collect real-time feedback (like NPS) directly from your Intercom users, so you can understand how customers actually feel.
More importantly, it helps you act on that feedback quickly.
Key Intercom integration benefits:
- Identify unhappy customers before they churn
- Improve customer satisfaction and retention
- Turn feedback into actionable insights
Standout customer service features:
- Real-time NPS and feedback collection
- Automated follow-ups based on responses
- Customer sentiment tracking
- Team-wide visibility into feedback trends
Especially useful for customer success teams focused on retention, reviews, and long-term growth.
Focus on what actually improves your support
There’s no shortage of tools that integrate with Intercom, but the ones that actually make a difference are those that remove friction from your support workflow.
Before adding anything new, focus on where your team is losing the most time.
For many teams, that’s in the back-and-forth required to understand what the customer is experiencing.
Solutions like UserView address that directly by giving agents real-time visibility into the user’s screen, making it easier to guide, troubleshoot, and resolve issues faster. For more information about our cobrowsing solution, book a demo with our team today.