The Power of Cobrowsing
Transform your customer support with real-time visual guidance that delivers measurable results.
Recover Abandoned Carts
Guide shoppers through promo codes, payment and address fields in real time—eliminating last-mile friction and lifting completed checkouts.
Resolve Questions Instantly
Agents see exactly what the customer sees and can point, scroll, or type for them, closing issues in a single session and slashing handle time.
Boost Confidence & Loyalty
Offer an in-store concierge experience online; real-time reassurance on sizing, delivery, and returns raises CSAT and turns first-time buyers into repeat customers.
Why Companies Choose UserView
Deliver exceptional customer support experiences that reduce resolution times and increase satisfaction across all industries.
Instant Visual Support
See exactly what your customers see and guide them through any process in real-time, eliminating confusion and miscommunication.
Built into your website
Customers stay where they are and you come to them, no need to set up a meeting or download anything just to see their screen.
Simple setup, simple to use
Quick implementation with minimal configuration. Unlike complex competitors, UserView works out of the box with an intuitive interface that requires no training.
Focused on cobrowsing only
Unlike other platforms where cobrowsing is just an add-on feature, we've built our entire product around delivering the best cobrowsing experience possible.
Enterprise security & compliance
SOC 2 and GDPR compliant with enterprise-grade encryption, session-based access, and field masking capabilities.
Everything E-commerce Needs
We've re-imagined support for e-commerce—embedded in your store and protected end-to-end. Add UserView cobrowsing to your help-desk or live-chat stack to cut checkout friction, lift conversions, and delight shoppers.
PCI DSS & GDPR Aligned
Your sessions are encrypted and audit-ready, with the option to mask card numbers, CVV, and personal data in real time.
No Downloads Required
Shoppers join with a single click—perfect for mobile browsers and fast-moving support queues.
Mask Payment Details
Keep credit-card fields, addresses, and other sensitive inputs hidden from agents while still guiding the customer.
Works on Any Device
Assist buyers on desktop, tablet, or phone—whether they're browsing from the couch or checkout-line.
Configurable Controls
Decide exactly which page elements can be clicked, typed in, or viewed during a session.
Integrated Platform
Embed UserView inside Shopify, Magento, BigCommerce, or any custom storefront for a seamless brand experience.
Integrations
Connect UserView to your preferred support platform and tap into next-generation screen sharing. We've built integrations with these major platforms for a seamless workflow.
Ready to Transform your Customer Support?
Join hundreds of companies using UserView to deliver faster, more effective customer support experiences.
Who Benefits from UserView?
Our cobrowsing solution is designed specifically for ecommerce businesses who need to provide exceptional customer support and reduce cart abandonment.
See UserView in Action
Watch how our secure cobrowsing solution helps financial institutions deliver faster support and improve customer satisfaction.