The Power of Cobrowsing
Transform your customer support with real-time visual guidance that delivers measurable results.
Recover Abandoned Carts
Guide shoppers through promo codes, payment and address fields in real time—eliminating last-mile friction and lifting completed checkouts.
Resolve Questions Instantly
Agents see exactly what the customer sees and can point, scroll, or type for them, closing issues in a single session and slashing handle time.
Boost Confidence & Loyalty
Offer an in-store concierge experience online; real-time reassurance on sizing, delivery, and returns raises CSAT and turns first-time buyers into repeat customers.
Why Companies Choose UserView
Turn browsers into buyers with on-page, real-time guidance—no downloads, no guesswork.
Instant Visual Checkout Help
Agents see the exact cart or product page the shopper is on, highlight promo-code boxes, fix payment errors live, and rescue the sale.
Embedded in Your Storefront
Shoppers stay on your site—no screen-share apps, no pop-up meetings—so the buying flow stays smooth.
Plug-and-Play Setup
Drop a snippet into Shopify, Magento, BigCommerce and start cobrowsing today—zero training needed.
Built for Cobrowsing — Only
Unlike bloated call-center suites that bolt cobrowsing on, UserView is purpose-built to make guided shopping lightning-fast and intuitive.
PCI-Ready Security & Data Masking
End-to-end encryption plus automatic redaction of card numbers, addresses, and personal details keeps every session fully PCI DSS & GDPR compliant.
Everything E-commerce Needs
We've re-imagined support for e-commerce—embedded in your store and protected end-to-end. Add UserView cobrowsing to your help-desk or live-chat stack to cut checkout friction, lift conversions, and delight shoppers.
PCI DSS & GDPR Aligned
Your sessions are encrypted and audit-ready, with the option to mask card numbers, CVV, and personal data in real time.
No Downloads Required
Shoppers join with a single click—perfect for mobile browsers and fast-moving support queues.
Mask Payment Details
Keep credit-card fields, addresses, and other sensitive inputs hidden from agents while still guiding the customer.
Works on Any Device
Assist buyers on desktop, tablet, or phone—whether they're browsing from the couch or checkout-line.
Configurable Controls
Decide exactly which page elements can be clicked, typed in, or viewed during a session.
Integrated Platform
Embed UserView inside Shopify, Magento, BigCommerce, or any custom storefront for a seamless brand experience.
Integrations
Connect UserView to your preferred support platform and tap into next-generation screen sharing. We've built integrations with these major platforms for a seamless workflow.
Ready to Transform your Customer Support?
Join hundreds of companies using UserView to deliver faster, more effective customer support experiences.
Who Benefits from UserView?
Our cobrowsing solution is designed specifically for ecommerce businesses who need to provide exceptional customer support and reduce cart abandonment.
See UserView in Action
Watch how our secure cobrowsing solution helps healthcare organizations provide better support and service.