Transform Customer Support
With Real-Time Visual Guidance
Instantly see what nurses, doctors, dentists, admins, and other healthcare providers are seeing—offering step-by-step help through portals, forms, and health records. Whether it's scheduling appointments, insurance forms, or EHR navigation, provide HIPAA-compliant, human support—without taking control or installing anything.
Benefits for Healthcare Providers
Improve patient satisfaction, reduce support costs, and maintain compliance.
Improve Patient Satisfaction
Deliver faster, frustration-free support that boosts satisfaction scores across every interaction.
- Resolve issues on the first call
- Reduce wait times and escalations
- Increase CSAT and patient trust
Enhance Staff Efficiency
Enable healthcare staff to assist patients more effectively while maintaining complete security.
- Reduce call handling times
- Improve first-call resolution
- Support patients remotely
Maintain Full Compliance
Meet strict healthcare regulatory requirements while providing exceptional patient support.
- HIPAA compliant technology
- Secure PHI handling
- Complete audit trails
Why Companies Choose UserView
Deliver exceptional customer support experiences that reduce resolution times and increase satisfaction across all industries.
Instant Visual Support
See exactly what your customers see and guide them through any process in real-time, eliminating confusion and miscommunication.
Built into your website
Customers stay where they are and you come to them, no need to set up a meeting or download anything just to see their screen.
Simple setup, simple to use
Quick implementation with minimal configuration. Unlike complex competitors, UserView works out of the box with an intuitive interface that requires no training.
Focused on cobrowsing only
Unlike other platforms where cobrowsing is just an add-on feature, we've built our entire product around delivering the best cobrowsing experience possible.
Enterprise security & compliance
SOC 2 and GDPR compliant with enterprise-grade encryption, session-based access, and field masking capabilities.
Features
We've not only built screen-sharing from the ground up, but we've also integrated it with major platforms. Add cobrowsing to your support tech stack and watch your resolution time plummet.
HIPAA Compliant
Our platform is fully HIPAA compliant with end-to-end encryption and secure data handling.
No Patient Downloads
Patients don't need to download or install anything - just allow permission to start a session.
Masked Sensitive Data
Mask SSNs, credit card numbers, and other sensitive information during sessions.
Works on Any Device
Support patients on desktop, tablet, or mobile browsers with our responsive cobrowsing solution.
Secure Healthcare Co-browsing
UserView provides healthcare organizations with secure, HIPAA-compliant cobrowsing technology.
Integrated Platform
UserView sits within your healthcare platforms and patient portals.
Security and Compliance
UserView's security features were built specifically for healthcare organizations. Our platform ensures complete protection of patient data during every co-browsing session.
End-to-End Encryption
All sessions are encrypted using 256-bit TLS encryption to protect patient information.
Configurable Data Masking
Control what information is visible during sessions with configurable data masking options.
Optional Data Storage
Data storage is available but only enabled when screenshots and recordings features are explicitly turned on.
Detailed Audit Logs
Maintain compliance with comprehensive records of all co-browsing sessions.
Security Certification
Integrations
Connect UserView to your preferred support platform and tap into next-generation screen sharing. We've built integrations with these major platforms for a seamless workflow.
Who Benefits from UserView?
Our cobrowsing solution is built for healthcare organizations that need secure, HIPAA-compliant ways to support patients, staff, and partners—visually, in real time.
See UserView in Action
Watch how our secure cobrowsing solution helps financial institutions deliver faster support and improve customer satisfaction.
Ready to Transform your Customer Support?
Join hundreds of companies using UserView to deliver faster, more effective customer support experiences.
