HIPAA Compliant Medical Video Chat
Simplify EHR Setup by Annotating Directly on your Customer's Screen
Our HIPAA compliant cobrowsing platform lets your team securely guide patients, providers, and staff through complex EHR and MHR workflows; without downloads. From onboarding to medical record access, deliver clear, compliant support with built-in HIPAA compliant video chat and annotation tools.
It's like sitting beside your client; only faster, safer, and fully compliant.
Trusted by leading EMR and EHR platforms
HIPAA Compliant Medical Video Chat
Struggling to support clients through complex portals?
When healthcare professionals can't navigate your platform, care gets delayed and support queues grow. Support teams are left troubleshooting blindly; relying on screenshots, repeated explanations, and long calls that frustrate both staff and patients.
Without the right tools, even simple workflows become costly bottlenecks.
Confusing onboarding leads to abandoned registrations
Patients drop off when portals feel too complex to navigate alone.
Errors in medical records create compliance risks
Mistakes in EHR and MHR data put both patients and providers in jeopardy.
Delays in access impact care delivery and patient trust
Every slow workflow chips away at the patient experience.
Staff time is lost on avoidable, repetitive support tasks
Your team should be focused on care, not walking users through forms.
HIPAA Compliant Video Conferencing
Deliver clear, guided support with every interaction
Maintain full HIPAA-compliance
Meet strict healthcare regulatory requirements while providing exceptional customer support.
- •Data masking for sensitive information
- •Full audit trails and session controls
- •HIPAA compliant video chat and conference
- •Secure handling of PHI at every step
Improve Patient Satisfaction
Deliver faster, frustration-free support that boosts satisfaction scores across every interaction.
- •Resolve issues on the first call
- •Reduce wait times and escalations
- •Increase CSAT and patient trust
Enhance Staff Efficiency
Give your support teams the tools to guide your customers.
- •Shorten average handling times
- •Improve first-contact resolution
- •Reduce repetitive support requests
- •Support patients across portals, devices, and locations
Medical Chat Features
Built for secure, seamless patient guidance
Our HIPAA compliant medical chat platform has cobrowsing features designed for healthcare teams that need to support patients clearly, quickly, and securely.
Real-time cobrowsing
Guide patients by highlighting, clicking, and annotating directly on their screen.
No downloads required
Start sessions instantly from any browser.
Embedded experience
Integrate directly into your EHR, EMR, or patient portal.
Configurable permissions
Control exactly what agents can see and do.
Why UserView
At UserView we focus on cobrowsing
UserView is for healthcare organisations navigating complex systems, strict compliance requirements, and patients who need clear, simple guidance. We focus on one thing: helping your team deliver secure, real-time support through HIPAA compliant video chat.
No bloated features. No friction. Just better patient support, faster resolution times, and fewer costly errors.
Transform your customer support
Join hundreds of companies using UserView to deliver faster, more effective customer support experiences.