Transform Customer Support
With Real-Time Visual Guidance
Instantly see what patients, providers, or partners are seeing—offering step-by-step help through portals, forms, and health records. Whether it's scheduling, insurance forms, or EHR navigation, provide HIPAA-compliant, human support—without taking control or installing anything.
Features
We've not only built screen-sharing from the ground up, but we've also integrated it with major platforms. Add cobrowsing to your support tech stack and watch your resolution time plummet.
HIPAA Compliant
Our platform is fully HIPAA compliant with end-to-end encryption and secure data handling.
No Patient Downloads
Patients don't need to download or install anything - just allow permission to start a session.
Masked Sensitive Data
Mask SSNs, credit card numbers, and other sensitive information during sessions.
Works on Any Device
Support patients on desktop, tablet, or mobile browsers with our responsive cobrowsing solution.
Secure Healthcare Co-browsing
UserView provides healthcare organizations with secure, HIPAA-compliant cobrowsing technology.
Integrated Platform
UserView sits within your healthcare platforms and patient portals.
Integrations
Connect UserView to your preferred support platform and tap into next-generation screen sharing. We've built integrations with these major platforms for a seamless workflow.
Benefits for Healthcare Providers
Improve patient satisfaction, reduce support costs, and maintain compliance.
Improve Patient Experience
Guide patients through complex healthcare portals, insurance forms, and appointment scheduling in real-time.
- Reduce patient frustration
- Decrease abandonment rates
- Simplify complex healthcare processes
Enhance Staff Efficiency
Enable healthcare staff to assist patients more effectively while maintaining complete security.
- Reduce call handling times
- Improve first-call resolution
- Support patients remotely
Maintain Full Compliance
Meet strict healthcare regulatory requirements while providing exceptional patient support.
- HIPAA compliant technology
- Secure PHI handling
- Complete audit trails
Security and Compliance
UserView's security features were built specifically for healthcare organizations. Our platform ensures complete protection of patient data during every co-browsing session.
End-to-End Encryption
All sessions are encrypted using 256-bit TLS encryption to protect patient information.
Configurable Data Masking
Control what information is visible during sessions with configurable data masking options.
Optional Data Storage
Data storage is available but only enabled when screenshots and recordings features are explicitly turned on.
Detailed Audit Logs
Maintain compliance with comprehensive records of all co-browsing sessions.
Security Certification
Who Benefits from UserView?
Our cobrowsing solution is built for healthcare organizations that need secure, HIPAA-compliant ways to support patients, staff, and partners—visually, in real time.
See UserView in Action
Watch how our secure cobrowsing solution helps healthcare organizations provide better support and service.
Ready to Transform your Customer Support?
Join hundreds of companies using UserView to deliver faster, more effective customer support experiences.
