Customer Support Blog

Case studies covering how key modules are used for support, marketing and sales, the email campaigns they added, in-app messages, costs and overall flow.

We use Intercom in 2 different apps. This is a break down of what it costs us.

There are many tools out there that let you create mailto links, but they often don’t work for intercom because they will encode the brackets needed for custom attributes.

Below we’ve laid out the full Upscope email campaign for onboarding users including the entire process through sign up, installation, trial and purchase.

The co-browsing guide. What is it? How does it work? What are the best co-browsing tools? Is it secure? What are the benefits? and lots more

Discover the simple solution that will change the way you interact with your customers. We answer key questions from an Intercom customers point of view. What is Intercom? Why use it? How much does it really cost? What are the main features and benefits?

We review the key benefits and features of Intercom based on our experience of using it for several years on 2 different applications.

The custom attributes below include tried and tested methods for resolving queries 30% faster as well as understanding the customers level of engagement and improving upselling.

If you have doubts about live chat and want some of your key questions answered then read on about common fears and what the reality is.

This is a case study for those learning about Intercom and covers how to use Intercom to email out a short term special deal and manage the consequent incoming requests to generate $2,000 in 2 days.