UserView blog
Customer Support Blog
Explore how cobrowsing is changing the way support teams work. Enable your agents see exactly what users see, guide them in real time, and solve problems faster without compromising privacy.
From real world tips to best practices, we break down how cobrowsing makes support smoother, smarter, and more human.
Customer successHow to increase the lifetime value of a customer in SaaS
A summary of Neil Patel’s video on life time value. Optimise on-boarding, analyse usage, communicate and survey your users but under it all, make sure it’s a good product.
Pardeep Kullar · Jan 12, 2018 · 4 min read
OnboardingWhy User or Customer Onboarding is so Important — Lincoln Murphy
A summary of “Why Customer Onboarding is so important” by Lincoln Murphy.
Pardeep Kullar · Jan 12, 2018 · 7 min read
Customer successChurn and retention are the new conversion | Des Traynor
Des, on top of his points on churn and retention, says that you should be signing up for your own product every 2 weeks.
Pardeep Kullar · Jan 10, 2018 · 4 min read
SaaS growth5 Emerging SaaS trends to watch in 2018
Staying up-to-date with the latest SaaS trends will give you an immediate advantage. Here are 5 SaaS customer support trends to keep an eye on in 2018.
Customer success5 ways to accelerate sales with customer success | Lincoln Murphy
This is a summary transcript of Lincoln Murphy’s great talk at a sales acceleration summit.
Pardeep Kullar · Jan 9, 2018 · 10 min read11 Ways Companies are Creatively Using Intercom
Get inspired by these tips and tricks from 5 Intercom users.
Live chatHow To Use Live Chat To Increase Sales in 7 Steps | Dan Martell
Dan Martell is the founder of FlowTown, Clarity and other startups. We’ve taken out the 7 key steps and advice he has mentioned in this video on increasing sales through live chat
IntercomWhich CRM to use with Intercom? This is what we realised
Below we explain what we tried and failed with in, what eventually worked and what new alternatives there are to our solution.
Pardeep Kullar · Jan 7, 2018 · 7 min read
Screen sharingDrift screen sharing. You can see the user’s screen from Drift using Upscope.
Co-browsing is modern instant screen sharing for sales and support and is available with Drift using Upscope.
Pardeep Kullar · Jan 6, 2018 · 3 min read
Intercom9 Smart Hacks Companies Are Using With Intercom
From unique ways of bringing back fading users to smart integrations, these are the some of the things companies are doing right now to get more out of Intercom.
Pardeep Kullar · Jan 5, 2018 · 6 min read