UserView blog
Customer Support Blog
Explore how cobrowsing is changing the way support teams work. Enable your agents see exactly what users see, guide them in real time, and solve problems faster without compromising privacy.
From real world tips to best practices, we break down how cobrowsing makes support smoother, smarter, and more human.
Customer successWhat we’ve learned about customer success including the danger of bad-fit customers.
What does customer success practically mean for a startup like Upscope? Below are key lessons learned when applying customer success practices.
Pardeep Kullar · Mar 5, 2018 · 1 min read
IntegrationsUse Upscope with Toky to ENJOY Helping your Toughest Customers
Combine Toky’s phone system with co-browsing to take calls and see their screen in one click to guide them.
Pardeep Kullar · Feb 28, 2018 · 3 min readA Popular Intercom Live Chat Alternative
Besides LiveChatinc, Olark is one of the Intercom competitors that they move to.
Pardeep Kullar · Feb 16, 2018 · 3 min read
IntegrationsNo1 Add-on for LiveChatinc. See the User's Screen.
Upscope's co-browsing for LiveChatinc is the modern instant screen sharing that LiveChat agents dream of.
Pardeep Kullar · Feb 11, 2018 · 2 min read
Customer successHow to increase the lifetime value of a customer in SaaS
A summary of Neil Patel’s video on life time value. Optimise on-boarding, analyse usage, communicate and survey your users but under it all, make sure it’s a good product.
Pardeep Kullar · Jan 12, 2018 · 4 min read
OnboardingWhy User or Customer Onboarding is so Important — Lincoln Murphy
A summary of “Why Customer Onboarding is so important” by Lincoln Murphy.
Pardeep Kullar · Jan 12, 2018 · 7 min read
Customer successChurn and retention are the new conversion | Des Traynor
Des, on top of his points on churn and retention, says that you should be signing up for your own product every 2 weeks.
Pardeep Kullar · Jan 10, 2018 · 4 min read
SaaS growth5 Emerging SaaS trends to watch in 2018
Staying up-to-date with the latest SaaS trends will give you an immediate advantage. Here are 5 SaaS customer support trends to keep an eye on in 2018.
Customer success5 ways to accelerate sales with customer success | Lincoln Murphy
This is a summary transcript of Lincoln Murphy’s great talk at a sales acceleration summit.
Pardeep Kullar · Jan 9, 2018 · 10 min read11 Ways Companies are Creatively Using Intercom
Get inspired by these tips and tricks from 5 Intercom users.