Customer Support Blog

The co-browsing guide. What is it? How does it work? What are the best co-browsing tools? Is it secure? What are the benefits? and lots more

Discover the simple solution that will change the way you interact with your customers. We answer key questions from an Intercom customers point of view. What is Intercom? Why use it? How much does it really cost? What are the main features and benefits?

We review the key benefits and features of Intercom based on our experience of using it for several years on 2 different applications.

The custom attributes below include tried and tested methods for resolving queries 30% faster as well as understanding the customers level of engagement and improving upselling.

If you have doubts about live chat and want some of your key questions answered then read on about common fears and what the reality is.

This is a case study for those learning about Intercom and covers how to use Intercom to email out a short term special deal and manage the consequent incoming requests to generate $2,000 in 2 days.

This is the simple overview of live chat with a jargon free interpretation of its advantages.

Many blog posts have great statistics on live chat but what’s the truth behind each one? We’ll add our actual experience to each commonly stated statistic.

Discover the top 10 Intercom live chat add-ons and integrations, that’ll boost your business’s productivity and generate sales.

As live chat has aided customer service teams globally, how can we improve customer satisfaction further? Add co-browsing.