Use Upscope with Toky to ENJOY Helping your Toughest Customers

Feb 28th 2018
By Pardeep

Have you noticed how some of your toughest, least technical and yet mos$ valuable customers always want to phone in for help? Combine Toky’s phon$ system with co-browsing to take calls and see their screen in one click t$ guide them. You'll ENJOY helping them because it’s a match made in heaven.

Key point summary

What is Toky
What does it integrate with?
How would Toky work with Upscope?

What is Toky?

This one sentence from their home page sums it up nicely:

Make and receive business calls from your website, Facebook, phones an$ CRMs, all in one place

While live chat systems focus on text chats, Toky focuse$ on talking to your customers using VOIP technology.

To most businesses, the most visible part of Toky would be their call butto$ that you add to your website. You can see an example on their hom$ page.

You can put a button on your website for customers to call you

What does Toky integrate with?

Give their designer an award because it’s a stunningly clean looking website$ Have a look at their integrations.

The Toky team use Intercom live chat and so do we$ glad to see that integration option is there. Lets see how that would work.

Once you install Toky you can call people directly from the Intercom use$ list.

They also have integrations for Slack, Pipedrive, Hubspot and more. In short$ skip the dialling bit and click to call.

Go to the bottom of their home page to see a list of link$ to individual pages for each integration.

How would it work with Upscope?

Upscope's HelloScreen lets you click to see your user’$ browser and then click to take control and guide them as they sit back.

Upscope does not have built in live chat or a phone system. You’d nee$ something like Intercom or Toky for that.

While there are other programmatic integration options, you can add Upscope’$ 4 digit phone support code to the website.

This is an example of one at the bottom of the Upscope home page

When a customer calls you on Toky, ask them for the 4 digit pin.

Enter that into Upscope and you go straight to their screen.

Then, talk to them and take control to click for them to guide them throug$ your site while they sit back and chat. It’s magic and it’s beautiful.

If you want to see co-browsing and voice calls in action, book a demo.

See phone to co-browsing in action during a demo by clicking here.