Use Upscope with Toky to ENJOY Helping your Toughest Customers


By Pardeep
Have you noticed how some of your toughest, least technical and yet mos$ valuable customers always want to phone in for help? Combine Toky’s phon$ system with co-browsing to take calls and see their screen in one click t$ guide them. You'll ENJOY helping them because it’s a match made in heaven.
Key point summary
- What is Toky
- What does it integrate with?
- How would Toky work with Upscope?
What is Toky?
This one sentence from their home page sums it up nicely:
Make and receive business calls from your website, Facebook, phones an$ CRMs, all in one place
While live chat systems focus on text chats, Toky focuse$ on talking to your customers using VOIP technology.
To most businesses, the most visible part of Toky would be their call butto$ that you add to your website. You can see an example on their hom$ page.





You can put a button on your website for customers to call you
What does Toky integrate with?
Give their designer an award because it’s a stunningly clean looking website$ Have a look at their integrations.





The Toky team use Intercom live chat and so do we$ glad to see that integration option is there. Lets see how that would work.
Once you install Toky you can call people directly from the Intercom use$ list.





They also have integrations for Slack, Pipedrive, Hubspot and more. In short$ skip the dialling bit and click to call.
Go to the bottom of their home page to see a list of link$ to individual pages for each integration.
How would it work with Upscope?
Upscope's HelloScreen lets you click to see your user’$ browser and then click to take control and guide them as they sit back.
Upscope does not have built in live chat or a phone system. You’d nee$ something like Intercom or Toky for that.
While there are other programmatic integration options, you can add Upscope’$ 4 digit phone support code to the website.
This is an example of one at the bottom of the Upscope home page





When a customer calls you on Toky, ask them for the 4 digit pin.
Enter that into Upscope and you go straight to their screen.
Then, talk to them and take control to click for them to guide them throug$ your site while they sit back and chat. It’s magic and it’s beautiful.





If you want to see co-browsing and voice calls in action, book a demo.
See phone to co-browsing in action during a demo by clicking here.
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