Try Cobrowsing
Agent console on the left, customer browser on the right. Your agent scrolls, clicks or annotates on both. Try it for yourself and see how easy cobrowsing makes customer service.
Talk to the team
UserView — agent viewWhat your support agent seesWindows PC · Firefox 134 · 198.51.100.183no sessionJordan Fields Desktop
Windows PC · Edge 141
aurora.app/billing
Jordan Fields Mobile
iPhone 15 · Aurora iOS 4.2
Aurora — native iOS app
Aurora
Invoices and payment history
Payment details no-upscope
Current balance
$432.00
Next charge on 4 March
Recent invoices
INV-2041
4 Feb
INV-2018
4 Jan
INV-1994
4 Dec
INV-1970
4 Nov
Billing address no-upscope
Need a copy for accounts?
An agent can walk your customer to this page mid-session — navigation follows automatically.
Drive the page
Move your pointer over the agent console — it appears on the customer's screen. Click "Add a seat" and the count changes for both of you.
Follow across pages
Switch to Account from either side. The other pane navigates too, and the agent's address bar updates — no reconnecting.
Hide what's sensitive
The agent still sees the card and address fields — but the characters come through as dots. The real values were never sent to them at all.
Block what's dangerous
Try "Delete account" from the agent console. It refuses. The customer can still click it themselves.
Both of you stay in control
There's no passing control back and forth. You and your customer can click, scroll and type at the same time, in the same page — the agent can fill in a field while the customer keeps reading, or scroll to something while they carry on typing. Nothing to request, nothing to hand over, and no waiting for the other person to let go.
Try it above: scroll one pane while typing in the other.
Book a walkthroughTransform your customer support
Join hundreds of companies using UserView to deliver faster, more effective customer support experiences.