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Customer Support Blog
Explore how cobrowsing is changing the way support teams work. Enable your agents see exactly what users see, guide them in real time, and solve problems faster without compromising privacy.
From real world tips to best practices, we break down how cobrowsing makes support smoother, smarter, and more human.
Support metricsHow 4 Companies Improved Their Average Ticket Resolution Time
Dealing with slow ticket support and resolutions is frustrating, to say the least. In fact, according to Zendesk’s CX Trends 2024, 73 percent of customers say that quick resolution time sits at the very top of their priority list. Hitting a target average ticket resolution time is the key to customer support and operational efficiency. Here’s how 4 companies improved theirs:
Support metrics3 Companies Show You How They Reduced Support Ticket Volume
Dealing with a never-ending stream of support tickets is a common headache for many companies, wasting time and resources. But imagine cutting down that ticket volume significantly. In this post, 3 companies show you exactly how they did that.
CobrowsingSee unique G2 cobrowsing reviews to understand what it really does
It's hard to understand the impact cobrowsing software will really make. Below, see the unique quotes from G2 cobrowsing reviews about what it does for users.
CobrowsingWho buys our co-browsing software? Who does not need it?
If you're looking for the best co-browsing software then the range of options is confusing. Here is who uses Upscope and who does not need it.
Customer supportThe Impact of AI on Customer Support Jobs. What to expect.
What will be the impact of AI on customer support jobs? After building apps using chatGPT, I figured out that customer support jobs might just increase in number.
Pardeep Kullar · Jun 8, 2023 · 8 min read
Live chatScreenshots Take the Stress out of Live Chat Support
Customer support agents ask for screenshots or they ask questions when having automated screenshots appear directly in your live chat system solves the problem.
Pardeep Kullar · Nov 15, 2022 · 1 min read
IndustryAn AI explains how to improve customer experience in the insurance industry.
AI answers how to improve CX in the insurance industry including fixing issues of not putting customers first, long wait times, what software to use, and how cobrowsing helps.
Pardeep Kullar · Nov 14, 2022 · 2 min read
Cobrowsing8 Insights from a Co-browsing Company on what's Really Happening
Why do companies use co-browsing? See the actual use cases, like support, selling a process, why mobile co-browsing is bigger than you think.
Pardeep Kullar · Nov 10, 2022 · 5 min readLessons learned answering 10,000 live chat queries on Intercom
After 10,000+ live chat responses we learned to always give customers an expected solution time, lazy replies are obvious, and to get automated screenshots!
Pardeep Kullar · Nov 5, 2022 · 7 min readTeleport over to your client to provide the best customer experience
A great customer experience by using co-browsing to make it feel like you're standing next to your customer and clicking for them.
Pardeep Kullar · Sep 27, 2022 · 2 min read