Customer Support Blog

Good customer experience articles list

With everyone expecting iPhone levels of smoothness to every business interaction, customer experience strategy has become a focus point. Below we’ll stick to a simple definition of custom experience (CX) and then show you 8 examples of how companies implemented customer experience strategies to improve their CX.

Our reviews had stalled so we built a new process involving gift vouchers. We cover the process and email template we used below.

We published the unedited responses to the question ‘How much time do you think UserView Co-Browsing saves you guys?’

Here’s how you get your support team, account managers and sales people to hug you. Give them co-browsing.

One founder manually onboard users and converted 55% of them. See why great companies recommend a manual onboarding strategy and how to make it flow perfectly.

SaaS enterprise pricing is confusing at first but we've been through it. We cover 4 different enterprise deals for UserView Co-Browsing and how each turned out.

Advice on writing onboarding emails that work by KC Karnes including setting user expectations, avoiding donotreply addresses, simplifying the company explanation.

This is a guest post by UpLead on how "If you don’t engage your users, they won’t stay"

What user onboarding is proven to work? See what companies did to improve user onboarding including emails, UX and remembering that it’s still sales.