Customer Support Blog

Here’s how you get your support team, account managers and sales people to hug you. Give them co-browsing.

One founder manually onboard users and converted 55% of them. See why great companies recommend a manual onboarding strategy and how to make it flow perfectly.

SaaS enterprise pricing is confusing at first but we've been through it. We cover 4 different enterprise deals for UserView Co-Browsing and how each turned out.

Advice on writing onboarding emails that work by KC Karnes including setting user expectations, avoiding donotreply addresses, simplifying the company explanation.

This is a guest post by UpLead on how "If you don’t engage your users, they won’t stay"

What user onboarding is proven to work? See what companies did to improve user onboarding including emails, UX and remembering that it’s still sales.

See how co-browsing is different to traditional screen sharing, how it keeps data safe and the types of companies that use it.

The 3 best co-browsing companies, what use cases they excel at, how they are different to each other and what makes them the best at co-browsing.

Customer success manager (CSM) job descriptions vary greatly across companies, depending on size and philosophy. See job descriptions which cover this range.

As apps move to the cloud we don’t need download based screen sharing, so that’s why online screen sharing aka co-browsing is growing so quickly