UserView blog
Customer Support Blog
Explore how cobrowsing is changing the way support teams work. Enable your agents see exactly what users see, guide them in real time, and solve problems faster without compromising privacy.
From real world tips to best practices, we break down how cobrowsing makes support smoother, smarter, and more human.
Cobrowsing8 Insights from a Co-browsing Company on what's Really Happening
Why do companies use co-browsing? See the actual use cases, like support, selling a process, why mobile co-browsing is bigger than you think.
Pardeep Kullar · Nov 10, 2022 · 5 min readLessons learned answering 10,000 live chat queries on Intercom
After 10,000+ live chat responses we learned to always give customers an expected solution time, lazy replies are obvious, and to get automated screenshots!
Pardeep Kullar · Nov 5, 2022 · 7 min readTeleport over to your client to provide the best customer experience
A great customer experience by using co-browsing to make it feel like you're standing next to your customer and clicking for them.
Pardeep Kullar · Sep 27, 2022 · 2 min read
CobrowsingExplaining Mortgage Loan Options, Handling Objections and Standing Out using Co-Browsing
Mortgage concepts are complicated and explaining them over the phone is hard. You wish you could teleport over and show them. Co-browsing does this for you.
Pardeep Kullar · Jul 14, 2022 · 3 min read
IndustryImproving Customer Experience in Mortgage Banking
Customers say they just want the rate but mortgages require a strategy and that involves complicated terms. Show the customer what you see using co-browsing.
Pardeep Kullar · Dec 1, 2021 · 8 min read
OnboardingInteractive Guidance to Accelerate Employee Onboarding
What are the obstacles to effective onboarding? How does Upscope onboard people, including the apps we use and a potential futuristic way to onboard them.
Pardeep Kullar · Aug 27, 2021 · 10 min read
CobrowsingCo-browse on any 3rd Party Website without Installing Code
Codeless cobrowsing for insurance, banking, and sales demos.
Pardeep Kullar · Jun 11, 2021 · 6 min read
Customer experienceTo Manage a Call Center Efficiently see what Employees Really Think
Real truths about working in call centres and how to keep staff happy and motivated.
Pardeep Kullar · Jun 9, 2021 · 31 min read
CobrowsingCustomer Interviews on How and Why they use Co-browsing
What customers, in which segments, use UserView Co-Browsing and why do they find it useful.
Pardeep Kullar · Apr 29, 2021 · 6 min read
OnboardingHow Companies do Software Training and Onboarding
The SaaS sprawl creates training and onboarding problems. They use LMS, Corporate Wikis, Digital Adoption Platforms and more to help train and onboard.
Pardeep Kullar · Jan 23, 2021 · 23 min read