Customer Support Blog

How you can add both pictures and visual interaction to Zendesk via one integration on the Zendesk marketplace.

Everything improves once your agents can see. Below we’ll show you how you can add vision to your support software.

How you to add visual customer context to your live chat and answer correctly the first time.

Customer experience is an art and a science. The art is done by adding vision to the VOC. See key problems with data analysis and how to add vision.

What if the CEO’s priority is growth because of pressure to meet investor targets? Below see the ROI you might want to report first for your company priorities.

Good customer experience articles list

With everyone expecting iPhone levels of smoothness to every business interaction, customer experience strategy has become a focus point. Below we’ll stick to a simple definition of custom experience (CX) and then show you 8 examples of how companies implemented customer experience strategies to improve their CX.

Our reviews had stalled so we built a new process involving gift vouchers. We cover the process and email template we used below.

We published the unedited responses to the question ‘How much time do you think UserView Co-Browsing saves you guys?’

Here’s how you get your support team, account managers and sales people to hug you. Give them co-browsing.