UserView blog
Customer Support Blog
Explore how cobrowsing is changing the way support teams work. Enable your agents see exactly what users see, guide them in real time, and solve problems faster without compromising privacy.
From real world tips to best practices, we break down how cobrowsing makes support smoother, smarter, and more human.
CobrowsingCo-browse on any 3rd Party Website without Installing Code
Codeless cobrowsing for insurance, banking, and sales demos.
Pardeep Kullar · Jun 11, 2021 · 6 min read
Customer experienceTo Manage a Call Center Efficiently see what Employees Really Think
Real truths about working in call centres and how to keep staff happy and motivated.
Pardeep Kullar · Jun 9, 2021 · 31 min read
CobrowsingCustomer Interviews on How and Why they use Co-browsing
What customers, in which segments, use UserView Co-Browsing and why do they find it useful.
Pardeep Kullar · Apr 29, 2021 · 6 min read
OnboardingHow Companies do Software Training and Onboarding
The SaaS sprawl creates training and onboarding problems. They use LMS, Corporate Wikis, Digital Adoption Platforms and more to help train and onboard.
Pardeep Kullar · Jan 23, 2021 · 23 min read
Live chatThe Future of Customer Experience in Live Chat
How much is live chat growing in use? Why is it growing? What challenges to do companies have in maintaining a good customer experience within live chat?
Pardeep Kullar · Nov 26, 2020 · 11 min read
Screen sharingUpgrade from Zoom Screen Sharing to Zoom Interactive Co-browsing
Co-browsing is the iphone of screensharing where both sides work together on the same pixel perfect page, with zero blur, it's an upgrade to Zoom screensharing.
Pardeep Kullar · Nov 26, 2020 · 3 min read
SaaS growthSuper Agents as one of the New Customer Service Trends
What organisations are saying about super agents as one of the new resulting customer service trends and Upscope’s own view on keeping super agents happy.
Pardeep Kullar · Sep 9, 2020 · 13 min read
IntegrationsGive your Zendesk Team Sight by Adding One Integration from the Zendesk Marketplace
How you can add both pictures and visual interaction to Zendesk via one integration on the Zendesk marketplace.
Pardeep Kullar · Sep 2, 2020 · 3 min read
CobrowsingEverything Changes Once you Add Pictures. Give your Customer Facing Team Sight.
Everything improves once your agents can see. Below we’ll show you how you can add vision to your support software.
Pardeep Kullar · Aug 28, 2020 · 3 min read
Customer supportScreenshots in Chat Support Software Give You Customer Context
How you to add visual customer context to your live chat and answer correctly the first time.
Pardeep Kullar · Aug 4, 2020 · 3 min read