Customer Support Blog

Customer success manager (CSM) job descriptions vary greatly across companies, depending on size and philosophy. See job descriptions which cover this range.

As apps move to the cloud we don’t need download based screen sharing, so that’s why online screen sharing aka co-browsing is growing so quickly

Below you’ll see why one to one onboarding is how you discover and learn about most apps and how to do this effortlessly using the latest tech.

Early on the idea of creating a ‘customer health score’ is met with blank stares. Later we realise it's a **business survival score** we should stare at like we're in Tokyo checking on Godzilla's current location. Below we cover the key criteria that 7 companies use in calculating their customer health scores.

See 2 apps that make product walk throughs effortless. Each step is instant, there’s no setup, no downloads, no fear that it’ll fail to work and no waiting.

Without asking users to download anything, see their screen to onboard and support them. Do it with UserView Co-Browsing which is modern instant screen sharing.

Below we'll list the apps we use and why we use them at Upscope where, over the last year, we've focused on customer success as a core strategy.

When we ask people who they’re switching from, they list Teamviewer more than any other product. Why? Upscope does not need downloads and is interactive.

How the Upscope home page changed over time and how to set up a better process for analysing conversations using LiveChat and Airtable

How to setup botengine with LiveChat