Implementation Overview
Most implementations take just minutes. Copy and paste our code snippet, and you're ready to start co-browsing with your customers.
Getting Started
Three simple steps to launch UserView
Install the Code
Copy and paste our JavaScript snippet onto the pages where you want co-browsing enabled. Takes just a few minutes.
View installation docsConfigure Settings
Set up your team permissions, customize the experience, and configure any data masking rules for sensitive information.
Customization optionsTrain Your Team
UserView is intuitive. Share our training guide with your team to get everyone up to speed quickly.
View training guideDevelopment Options
Choose the level of customization that fits your needs
Masking Sensitive Information
Passwords and credit card fields are automatically hidden. For additional privacy, you can mask any page elements you choose.
- Auto-masked: SSNs, credit cards, passwords
- Custom masking via dashboard or code
- Masked data never reaches our servers
REST API
Building custom software or reselling to clients? Our REST API gives you full programmatic control over co-browsing functionality.
- Embed co-browsing in your own applications
- White-label solutions available
- Full API documentation
Integrations
Connect with your existing tools. Most integrations take just 5 minutes to set up.
App Customization
Tailor UserView to match your workflows and security requirements
Functionality
- • Session clicking, scrolling, typing
- • Audio calling
- • Session notes
- • Session recording
Security
- • Element masking
- • Click prevention
- • Third-party site navigation
- • Database region selection
Experience
- • Custom text throughout
- • URL redirects
- • Branding options
- • Notification settings
Team Members
- • SSO, MFA, session expiration
- • Role-based access
- • Reporting permissions
- • Client data access
Ready to Transform your Customer Support?
Join hundreds of companies using UserView to deliver faster, more effective customer support experiences.
