Customer Support Blog

If you're looking for the best co-browsing software then the range of options is confusing. Here is who uses Upscope and who does not need it.

What will be the impact of AI on customer support jobs? After building apps using chatGPT, I figured out that customer support jobs might just increase in number.

Customer support agents ask for screenshots or they ask questions when having automated screenshots appear directly in your live chat system solves the problem.

AI answers how to improve CX in the insurance industry including fixing issues of not putting customers first, long wait times, what software to use, and how cobrowsing helps.

Why do companies use co-browsing? See the actual use cases, like support, selling a process, why mobile co-browsing is bigger than you think.

After 10,000+ live chat responses we learned to always give customers an expected solution time, lazy replies are obvious, and to get automated screenshots!

A great customer experience by using co-browsing to make it feel like you're standing next to your customer and clicking for them.

Mortgage concepts are complicated and explaining them over the phone is hard. You wish you could teleport over and show them. Co-browsing does this for you.

Customers say they just want the rate but mortgages require a strategy and that involves complicated terms. Show the customer what you see using co-browsing.

What are the obstacles to effective onboarding? How does Upscope onboard people, including the apps we use and a potential futuristic way to onboard them.