Customer Support Blog

Explore how cobrowsing is changing the way support teams work. Enable your agents see exactly what users see, guide them in real time, and solve problems faster without compromising privacy.

From real world tips to best practices, we break down how cobrowsing makes support smoother, smarter, and more human.

8 Insights from a Co-browsing Company on what's Really Happening

November 10, 2022 • By Pardeep Kullar

Why do companies use co-browsing? See the actual use cases, like support, selling a process, why mobile co-browsing is bigger than you think.

Lessons learned answering 10,000 live chat queries on Intercom

November 5, 2022 • By Pardeep Kullar

After 10,000+ live chat responses we learned to always give customers an expected solution time, lazy replies are obvious, and to get automated screenshots!

Teleport over to your client to provide the best customer experience

September 27, 2022 • By Pardeep Kullar

A great customer experience by using co-browsing to make it feel like you're standing next to your customer and clicking for them.

Explaining Mortgage Loan Options, Handling Objections and Standing Out using Co-Browsing

July 14, 2022 • By Pardeep Kullar

Mortgage concepts are complicated and explaining them over the phone is hard. You wish you could teleport over and show them. Co-browsing does this for you.

Improving Customer Experience in Mortgage Banking

December 1, 2021 • By Pardeep Kullar

Customers say they just want the rate but mortgages require a strategy and that involves complicated terms. Show the customer what you see using co-browsing.

Interactive Guidance to Accelerate Employee Onboarding

August 27, 2021 • By Pardeep Kullar

What are the obstacles to effective onboarding? How does Upscope onboard people, including the apps we use and a potential futuristic way to onboard them.

Co-browse on any 3rd Party Website without Installing Code

June 11, 2021 • By Pardeep Kullar

Codeless cobrowsing for insurance, banking, and sales demos.

To Manage a Call Center Efficiently see what Employees Really Think

June 9, 2021 • By Pardeep Kullar

Real truths about working in call centres and how to keep staff happy and motivated.

Customer Interviews on How and Why they use Co-browsing

April 29, 2021 • By Pardeep Kullar

What customers, in which segments, use UserView Co-Browsing and why do they find it useful.

How Companies do Software Training and Onboarding

January 23, 2021 • By Pardeep Kullar

The SaaS sprawl creates training and onboarding problems. They use LMS, Corporate Wikis, Digital Adoption Platforms and more to help train and onboard.

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