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Customer Support Blog
Explore how cobrowsing is changing the way support teams work. Enable your agents see exactly what users see, guide them in real time, and solve problems faster without compromising privacy.
From real world tips to best practices, we break down how cobrowsing makes support smoother, smarter, and more human.
Live chatBest live chat for enterprise businesses: A buyer's checklist
What separates the best live chat for enterprise businesses from an expensive widget? Six criteria, plus the four platforms worth a demo.
Claudia Nobauer · Aug 21, 2026 · 11 min read
Live chatDoes Live Chat Increase Conversions?
Does live chat increase conversions? We tested 36 public live chat statistics against real data from two SaaS startups, plus how to increase conversions with live chat and which tools actually help.
Pardeep Kullar · Aug 21, 2026 · 12 min read
Live chatWhat Is Live Chat?
What is live chat? A plain-English explanation, the best live chat software compared, and what outsourced live chat support actually means.
Pardeep Kullar · Aug 11, 2026 · 6 min read
Support metricsHow to Improve AHT in a Call Center: From Routing to Wrap-Up
Shorter calls or resolved issues? Pick both. Learn how to improve AHT in a call center with 6 strategies that protect support quality.
Claudia Nobauer · Jul 31, 2026 · 9 min read
Support metricsHow to Improve CSAT in Customer Service
Learn what CSAT is, how to calculate it, and strategies to improve your customer satisfaction score, including how cobrowsing helps your team resolve more.
Claudia Nobauer · Jul 31, 2026 · 8 min read
Customer successHow to Increase Customer Retention
Learn what customer retention is, how to measure it, and seven proven strategies to keep more customers coming back including how better support drives loyalty.
Claudia Nobauer · Jul 31, 2026 · 9 min read
Live chatThe 6 Best Live Chat Platforms for SaaS Businesses
We did the research for you. Compare the 6 best live chat platforms for SaaS businesses and find the right fit for your support setup.
Claudia Nobauer · Jul 10, 2026 · 9 min read
Support metricsHow to Improve Call Center Efficiency
Discover the metrics, tools, and strategies that actually improve call center efficiency, from reducing handle time to giving agents better visibility.
Claudia Nobauer · Jul 3, 2026 · 9 min read
Live chatWhat is Live Chat? Benefits and Best Practices for Customer Support
It's past time to drop slow email support. Discover what live chat is, its benefits, six best practices, and the five top tools worth testing today.
Claudia Nobauer · Jul 1, 2026 · 9 min read
Support metricsHow to Improve FCR in Customer Support
Learn what FCR is, how to measure it, and ways to improve first call resolution, including how cobrowsing helps your team resolve more in one interaction.
Claudia Nobauer · Jun 18, 2026 · 8 min read