Insights, updates, and best practices for customer support and co-browsing
Why do companies use co-browsing? See the actual use cases, like support, selling a process, why mobile co-browsing is bigger than you think.
After 10,000+ live chat responses we learned to always give customers an expected solution time, lazy replies are obvious, and to get automated screenshots!
A great customer experience by using co-browsing to make it feel like you're standing next to your customer and clicking for them.
Mortgage concepts are complicated and explaining them over the phone is hard. You wish you could teleport over and show them. Co-browsing does this for you.
Customers say they just want the rate but mortgages require a strategy and that involves complicated terms. Show the customer what you see using co-browsing.
What are the obstacles to effective onboarding? How does Upscope onboard people, including the apps we use and a potential futuristic way to onboard them.
Codeless cobrowsing for insurance, banking, and sales demos.
Real truths about working in call centres and how to keep staff happy and motivated.
What customers, in which segments, use UserView Co-Browsing and why do they find it useful.
The SaaS sprawl creates training and onboarding problems. They use LMS, Corporate Wikis, Digital Adoption Platforms and more to help train and onboard.
