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Customer Support Blog
Explore how cobrowsing is changing the way support teams work. Enable your agents see exactly what users see, guide them in real time, and solve problems faster without compromising privacy.
From real world tips to best practices, we break down how cobrowsing makes support smoother, smarter, and more human.
Support metricsHow to Improve Call Center Efficiency
Discover the metrics, tools, and strategies that actually improve call center efficiency, from reducing handle time to giving agents better visibility.
Claudia Nobauer · Jul 3, 2026 · 9 min read
Live chatWhat is Live Chat? Benefits and Best Practices for Customer Support
It's past time to drop slow email support. Discover what live chat is, its benefits, six best practices, and the five top tools worth testing today.
Claudia Nobauer · Jul 1, 2026 · 9 min read
Support metricsHow to Improve FCR in Customer Support
Learn what FCR is, how to measure it, and ways to improve first call resolution, including how cobrowsing helps your team resolve more in one interaction.
Claudia Nobauer · Jun 18, 2026 · 8 min read
Customer supportThe Real Costs of Escalation Workflows in Customer Support (North America)
Lost hours, lost customers, and lost revenue. Uncover the real costs of escalation workflows in customer support in North America.
Claudia Nobauer · Jun 18, 2026 · 8 min read
IntegrationsSeamless Support Integrations for Customer Service
Don't let your agents use unauthorized tools. Explore these 8 seamless support integrations to improve your customer service performance.
Claudia Nobauer · May 27, 2026 · 9 min read
Screen sharingNext Generation Screensharing for Enterprise
Discover how next-generation enterprise screen sharing helps support teams guide customers in real time without downloads or unnecessary friction.
Claudia Nobauer · May 22, 2026 · 7 min read
Customer experienceTop Companies for Digital Customer Experience Strategy
Discover how the world's top companies build digital customer experience strategies that reduce friction, drive loyalty, and keep customers coming back.
Claudia Nobauer · May 22, 2026 · 9 min read
Live chatA Practical Guide on How to Implement Live Chat Support
Learn how to implement live chat support without the gaps that frustrate customers. Tool setup, team preparation, and everything in between in one guide.
Claudia Nobauer · May 15, 2026 · 9 min read
IndustryA Guide to Improving Customer Experience in the Insurance Industry
A prospect starts a quote request, gets stuck halfway, and leaves. What should have been a new policy turns into a lost customer. Customer experience in the insurance industry rarely fails during routine interactions; it breaks at the exact moment a potential customer is ready to commit.
Claudia Nobauer · May 1, 2026 · 6 min read
Customer supportCommon Reasons for Slow Support Ticket Resolution You Can't Ignore
One in every 10 tickets drains 80 percent of your team's productivity. Discover common reasons for slow support ticket resolution that your AI can't solve.