Customer Support Blog

Explore how cobrowsing is changing the way support teams work. Enable your agents see exactly what users see, guide them in real time, and solve problems faster without compromising privacy.

From real world tips to best practices, we break down how cobrowsing makes support smoother, smarter, and more human.

Churn and retention are the new conversion | Des Traynor

January 10, 2018 • By Pardeep Kullar

Des, on top of his points on churn and retention, says that you should be signing up for your own product every 2 weeks.

5 Emerging SaaS trends to watch in 2018

January 9, 2018

Staying up-to-date with the latest SaaS trends will give you an immediate advantage. Here are 5 SaaS customer support trends to keep an eye on in 2018.

5 ways to accelerate sales with customer success | Lincoln Murphy

January 9, 2018 • By Pardeep Kullar

This is a summary transcript of Lincoln Murphy’s great talk at a sales acceleration summit.

11 Ways Companies are Creatively Using Intercom

January 8, 2018

Get inspired by these tips and tricks from 5 Intercom users.

How To Use Live Chat To Increase Sales in 7 Steps | Dan Martell

January 8, 2018

Dan Martell is the founder of FlowTown, Clarity and other startups. We’ve taken out the 7 key steps and advice he has mentioned in this video on increasing sales through live chat

Which CRM to use with Intercom? This is what we realised

January 7, 2018 • By Pardeep Kullar

Below we explain what we tried and failed with in, what eventually worked and what new alternatives there are to our solution.

Drift screen sharing. You can see the user’s screen from Drift using Upscope.

January 6, 2018 • By Pardeep Kullar

Co-browsing is modern instant screen sharing for sales and support and is available with Drift using Upscope.

9 Smart Hacks Companies Are Using With Intercom

January 5, 2018 • By Pardeep Kullar

From unique ways of bringing back fading users to smart integrations, these are the some of the things companies are doing right now to get more out of Intercom.

22 Companies Show You Their Best Onboarding Emails

January 3, 2018 • By Pardeep Kullar

The onboarding emails used by 27 companies that changed the game for them, including key methods like using nudges and making it actionable.

How much does live chat increase conversions?

December 14, 2017 • By Pardeep Kullar

36 statistics on the benefits of live chat and we tell you which of them is true based on our experience.

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