Customer Support Blog

Dan Martell is the founder of FlowTown, Clarity and other startups. We’ve taken out the 7 key steps and advice he has mentioned in this video on increasing sales through live chat

Below we explain what we tried and failed with in, what eventually worked and what new alternatives there are to our solution.

Co-browsing is modern instant screen sharing for sales and support and is available with Drift using Upscope.

From unique ways of bringing back fading users to smart integrations, these are the some of the things companies are doing right now to get more out of Intercom.

The onboarding emails used by 27 companies that changed the game for them, including key methods like using nudges and making it actionable.

36 statistics on the benefits of live chat and we tell you which of them is true based on our experience.

From working at a SaaS company, I can tell you, that poor customer onboarding can be your fastest downfall.

The Intercom Educate (now called Intercom Articles) module lets you create a library of interlinked articles that answer questions either automatically or as part of a live chat.

We removed a 20% discount, for those who subscribed to our custom plan early, as it encourages ‘bad-fit’ customers and that costs everyone more in the long run.

It’s eye opening seeing how great sales people, selling deals worth millions, really operate. It’s an even greater shock seeing that they know customer outcomes better than anyone else.