UserView blog
Customer Support Blog
Explore how cobrowsing is changing the way support teams work. Enable your agents see exactly what users see, guide them in real time, and solve problems faster without compromising privacy.
From real world tips to best practices, we break down how cobrowsing makes support smoother, smarter, and more human.
Customer success3 Different Customer Success Manager Job Descriptions
Customer success manager (CSM) job descriptions vary greatly across companies, depending on size and philosophy. See job descriptions which cover this range.
Pardeep Kullar · Sep 26, 2018 · 8 min read
Screen sharingNo download Online Screen Sharing vs Traditional Desktop Screen sharing
As apps move to the cloud we don’t need download based screen sharing, so that’s why online screen sharing aka co-browsing is growing so quickly
Pardeep Kullar · Sep 24, 2018 · 3 min read
OnboardingOnboard your Customers the way you Onboard Friends to Netflix
Below you’ll see why one to one onboarding is how you discover and learn about most apps and how to do this effortlessly using the latest tech.
Pardeep Kullar · Sep 19, 2018 · 6 min read
Support metricsHow 7 Companies Calculate their Customer Health Score
Early on the idea of creating a ‘customer health score’ is met with blank stares. Later we realise it's a **business survival score** we should stare at like we're in Tokyo checking on Godzilla's current location. Below we cover the key criteria that 7 companies use in calculating their customer health scores.
Pardeep Kullar · Sep 14, 2018 · 9 min read
IntegrationsAn MRR growth machine using Aircall and co-browsing
See 2 apps that make product walk throughs effortless. Each step is instant, there’s no setup, no downloads, no fear that it’ll fail to work and no waiting.
Pardeep Kullar · Aug 16, 2018 · 5 min read
Screen sharingVOIP screen sharing? Yes, you can instantly see the user's screen while on a call
Without asking users to download anything, see their screen to onboard and support them. Do it with UserView Co-Browsing which is modern instant screen sharing.
Pardeep Kullar · Aug 16, 2018 · 3 min readOur List of Tools for Customer Success Managers
Below we'll list the apps we use and why we use them at Upscope where, over the last year, we've focused on customer success as a core strategy.
Pardeep Kullar · Jul 16, 2018 · 7 min read
Screen sharingWhy Upscope is Everyone's Alternative to Teamviewer
When we ask people who they’re switching from, they list Teamviewer more than any other product. Why? Upscope does not need downloads and is interactive.
Pardeep Kullar · Jul 9, 2018 · 2 min readMake a Better Landing Page by Analysing Live Chats in the Airtable Spreadsheet App
How the Upscope home page changed over time and how to set up a better process for analysing conversations using LiveChat and Airtable
Pardeep Kullar · May 31, 2018 · 8 min readHow do you set up a bot on LiveChat to answer common questions?
Learn how to set up a BotEngine chatbot in LiveChat to answer your most common customer questions automatically, with a step-by-step walkthrough.
Pardeep Kullar · May 9, 2018 · 3 min read