UserView blog
Customer Support Blog
Explore how cobrowsing is changing the way support teams work. Enable your agents see exactly what users see, guide them in real time, and solve problems faster without compromising privacy.
From real world tips to best practices, we break down how cobrowsing makes support smoother, smarter, and more human.
Our List of Tools for Customer Success Managers
Below we'll list the apps we use and why we use them at Upscope where, over the last year, we've focused on customer success as a core strategy.
Pardeep Kullar · Jul 16, 2018 · 7 min read
Screen sharingWhy Upscope is Everyone's Alternative to Teamviewer
When we ask people who they’re switching from, they list Teamviewer more than any other product. Why? Upscope does not need downloads and is interactive.
Pardeep Kullar · Jul 9, 2018 · 2 min readMake a Better Landing Page by Analysing Live Chats in the Airtable Spreadsheet App
How the Upscope home page changed over time and how to set up a better process for analysing conversations using LiveChat and Airtable
Pardeep Kullar · May 31, 2018 · 8 min readHow do you set up a bot on LiveChat to answer common questions?
How to setup botengine with LiveChat
Pardeep Kullar · May 9, 2018 · 4 min readHow to install and test live chat on your Mac without knowing how to code
See how to effortlessly create a website, start up a server and run both live chat and screen sharing on your Mac without knowing how to code.
Pardeep Kullar · May 1, 2018 · 5 min read
SaaS growthThe 5 Best Animated Explainer Video Tools for Startups
We don’t all look good on camera or have natural acting abilities so see 5 simple and powerful animated explainer tools to create your landing page video.
Pardeep Kullar · Apr 19, 2018 · 4 min read
IntegrationsRe:amaze is a Great Alternative Live Chat App for E-commerce and SaaS Companies
A great alternative live chat app for e-commerce.
Pardeep Kullar · Apr 17, 2018 · 3 min read
Onboarding5 of the Best User Onboarding Tools for Walk Throughs
See 5 user onboarding tools that help you walk a customer through your site without needing to code.
12 Companies Show You How To Perfect Your Onboarding UX
Learn valuable advice from companies that have tried and tested different approaches to achieve the best onboarding UX.
OnboardingBest Practices for Digital Customer Onboarding in the Financial Sector
Digital onboarding best practices for financial services: how top finance companies reduce client drop-off and improve retention in a high-stakes market.