Customer Support Blog

We removed a 20% discount, for those who subscribed to our custom plan early, as it encourages ‘bad-fit’ customers and that costs everyone more in the long run.

It’s eye opening seeing how great sales people, selling deals worth millions, really operate. It’s an even greater shock seeing that they know customer outcomes better than anyone else.

These Intercom plugins are become increasingly more popular, as they aid and improve different departments in a company; Sales, Marketing, Customer Success etc.

Your Intercom Articles (previously known as Intercom Educate) can be structured to answer questions quickly and attract new leads. See real examples of how to find out which articles to write and how to write those articles to attract new leads.

WebsiteBuilder has created a pretty awesome infographic and we’d like to share it with you.

Statistics that prove the incremental and inevitable revenue growth and savings of co-browsing. A summary of key points from Aberdeen group’s research.

I tested out the Intercom integration, Statbot, to see what actionable customer service metrics I could harvest. And guess what? I plucked some pretty interesting results! If you’re searching for Intercom metrics that prove you’re improving, take a look!

12 actionable ways to lower churn, onboard users, turn customers into advocates and more using Intercom as your customer success software.

Case studies covering how key modules are used for support, marketing and sales, the email campaigns they added, in-app messages, costs and overall flow.

We use Intercom in 2 different apps. This is a break down of what it costs us.