UserView blog
Customer Support Blog
Explore how cobrowsing is changing the way support teams work. Enable your agents see exactly what users see, guide them in real time, and solve problems faster without compromising privacy.
From real world tips to best practices, we break down how cobrowsing makes support smoother, smarter, and more human.
SaaS growthSaaS Pricing Models: 25 Company Examples of Pricing Models that Worked
Should you have a free plan? Is your subscription pricing too low? Can you increase it without upsetting people? Below are some of the best proven examples of SaaS pricing models that worked for other companies.
Pardeep Kullar · Mar 15, 2018 · 11 min read
Onboarding9 Things I Wish I Knew Before Designing our Onboarding Email Flow
Hours of designing condensed into a four-minute read that will save you a great deal of pain
8 LiveChat inc Integrations you should be using
We know that it can be difficult to find the best LiveChat integrations, so we have narrowed down our top 8.
Customer success metrics are torture. They’re 50 shades of pain. They’re also essential.
Do you have customers who are not really using your app but paying you? What happens if you send out metrics showing them all exactly how much they use it?
Pardeep Kullar · Mar 7, 2018 · 3 min read
Customer successWhat we’ve learned about customer success including the danger of bad-fit customers.
What does customer success practically mean for a startup like Upscope? Below are key lessons learned when applying customer success practices.
Pardeep Kullar · Mar 5, 2018 · 1 min read
IntegrationsUse Upscope with Toky to ENJOY Helping your Toughest Customers
Combine Toky’s phone system with co-browsing to take calls and see their screen in one click to guide them.
Pardeep Kullar · Feb 28, 2018 · 3 min readA Popular Intercom Live Chat Alternative
Besides LiveChatinc, Olark is one of the Intercom competitors that they move to.
Pardeep Kullar · Feb 16, 2018 · 3 min read
IntegrationsNo1 Add-on for LiveChatinc. See the User's Screen.
Upscope's co-browsing for LiveChatinc is the modern instant screen sharing that LiveChat agents dream of.
Pardeep Kullar · Feb 11, 2018 · 2 min read
Customer successHow to increase the lifetime value of a customer in SaaS
A summary of Neil Patel’s video on life time value. Optimise on-boarding, analyse usage, communicate and survey your users but under it all, make sure it’s a good product.
Pardeep Kullar · Jan 12, 2018 · 4 min read
OnboardingWhy User or Customer Onboarding is so Important — Lincoln Murphy
A summary of “Why Customer Onboarding is so important” by Lincoln Murphy.
Pardeep Kullar · Jan 12, 2018 · 7 min read