Insights, updates, and best practices for customer support and co-browsing
Co-browsing is a rapidly growing new technology being taken up by 1000s of companies precisely because of how it differs from normal screen sharing.
Re:amaze is a live chat tool that has an incredible feature set, excellent reviews and integrations with some of the largest e-commerce platforms like Shopify, Bigcommerce, Woocommerce, Magento etc. Now it also integrates with Upscope!
In the early days there’s a temptation to leave chats open ‘just in case,’ or to get annoyed by abuse. We also write long and formal replies and don’t read between the lines when a customer is giving good feedback. Below we show how we change over time.
Without downloads you can see the customer's screen, in one click, during an intercom chat. See what the customer sees and point at where they should go.
Customers give 10x more feedback via live chat than a contact us email link. This is how we turned repeated questions into changes that improved sales for an email marketing startup.
Cobrowsing is the instant screen sharing that live chat agents dream of. One click to see their browser, one click to take control and guide them and no downloads needed.
What is Intercom? How does it feel to use it? What can it do for your support, sales and marketing? This was our experience including key lessons learned.
In one click, without the user having to install anything, you'll be able to see the users screen when chatting to them using Intercom, Zopim, LiveChatinc and olark.
