Customer Support Blog

We review the key benefits and features of Intercom based on our experience of using it for several years on 2 different applications.

The custom attributes below include tried and tested methods for resolving queries 30% faster as well as understanding the customers level of engagement and improving upselling.

If you have doubts about live chat and want some of your key questions answered then read on about common fears and what the reality is.

This is a case study for those learning about Intercom and covers how to use Intercom to email out a short term special deal and manage the consequent incoming requests to generate $2,000 in 2 days.

This is the simple overview of live chat with a jargon free interpretation of its advantages.

Many blog posts have great statistics on live chat but what’s the truth behind each one? We’ll add our actual experience to each commonly stated statistic.

Discover the best Intercom integrations for customer support. Reduce back-and-forth, resolve tickets faster, and improve onboarding with these top tools.

As live chat has aided customer service teams globally, how can we improve customer satisfaction further? Add co-browsing.

Co-browsing is a rapidly growing new technology being taken up by 1000s of companies precisely because of how it differs from normal screen sharing.

Re:amaze is a live chat tool that has an incredible feature set, excellent reviews and integrations with some of the largest e-commerce platforms like Shopify, Bigcommerce, Woocommerce, Magento etc. Now it also integrates with Upscope!