UserView blog
Customer Support Blog
Explore how cobrowsing is changing the way support teams work. Enable your agents see exactly what users see, guide them in real time, and solve problems faster without compromising privacy.
From real world tips to best practices, we break down how cobrowsing makes support smoother, smarter, and more human.
Live chatHow To Use Live Chat To Increase Sales in 7 Steps | Dan Martell
Dan Martell is the founder of FlowTown, Clarity and other startups. We’ve taken out the 7 key steps and advice he has mentioned in this video on increasing sales through live chat
IntercomWhich CRM to use with Intercom? This is what we realised
Below we explain what we tried and failed with in, what eventually worked and what new alternatives there are to our solution.
Pardeep Kullar · Jan 7, 2018 · 7 min read
Screen sharingDrift screen sharing. You can see the user’s screen from Drift using Upscope.
Co-browsing is modern instant screen sharing for sales and support and is available with Drift using Upscope.
Pardeep Kullar · Jan 6, 2018 · 3 min read
Intercom9 Smart Hacks Companies Are Using With Intercom
From unique ways of bringing back fading users to smart integrations, these are the some of the things companies are doing right now to get more out of Intercom.
Pardeep Kullar · Jan 5, 2018 · 6 min read22 Companies Show You Their Best Onboarding Emails
The onboarding emails used by 27 companies that changed the game for them, including key methods like using nudges and making it actionable.
Pardeep Kullar · Jan 3, 2018 · 8 min read
Onboarding6 Actionable tips to Improve Customer Onboarding and reduce SaaS churn rate
From working at a SaaS company, I can tell you, that poor customer onboarding can be your fastest downfall.
IntercomExamples of Using Intercom Educate to Reduce Support Time and Grow
The Intercom Educate (now called Intercom Articles) module lets you create a library of interlinked articles that answer questions either automatically or as part of a live chat.
Pardeep Kullar · Dec 12, 2017 · 2 min readCustomer successWhy our customer success manager removed a discount that worked
We removed a 20% discount, for those who subscribed to our custom plan early, as it encourages ‘bad-fit’ customers and that costs everyone more in the long run.
Pardeep Kullar · Dec 10, 2017 · 2 min read
Customer successA Conversation that Nails the Sales vs Customer Success Argument
It’s eye opening seeing how great sales people, selling deals worth millions, really operate. It’s an even greater shock seeing that they know customer outcomes better than anyone else.
Pardeep Kullar · Dec 6, 2017 · 3 min readIntercom plugins that will transform different departments in your business
These Intercom plugins are become increasingly more popular, as they aid and improve different departments in a company; Sales, Marketing, Customer Success etc.