Customer Support Blog

This is the simple overview of live chat with a jargon free interpretation of its advantages.

Many blog posts have great statistics on live chat but what’s the truth behind each one? We’ll add our actual experience to each commonly stated statistic.

Discover the best Intercom integrations for customer support. Reduce back-and-forth, resolve tickets faster, and improve onboarding with these top tools.

As live chat has aided customer service teams globally, how can we improve customer satisfaction further? Add co-browsing.

Co-browsing is a rapidly growing new technology being taken up by 1000s of companies precisely because of how it differs from normal screen sharing.

Re:amaze is a live chat tool that has an incredible feature set, excellent reviews and integrations with some of the largest e-commerce platforms like Shopify, Bigcommerce, Woocommerce, Magento etc. Now it also integrates with Upscope!

In the early days there’s a temptation to leave chats open ‘just in case,’ or to get annoyed by abuse. We also write long and formal replies and don’t read between the lines when a customer is giving good feedback. Below we show how we change over time.

Without downloads you can see the customer's screen, in one click, during an intercom chat. See what the customer sees and point at where they should go.

Customers give 10x more feedback via live chat than a contact us email link. This is how we turned repeated questions into changes that improved sales for an email marketing startup.

Cobrowsing is the instant screen sharing that live chat agents dream of. One click to see their browser, one click to take control and guide them and no downloads needed.