UserView blog
Customer Support Blog
Explore how cobrowsing is changing the way support teams work. Enable your agents see exactly what users see, guide them in real time, and solve problems faster without compromising privacy.
From real world tips to best practices, we break down how cobrowsing makes support smoother, smarter, and more human.
IntercomExamples of Using Intercom Educate to Reduce Support Time and Grow
The Intercom Educate (now called Intercom Articles) module lets you create a library of interlinked articles that answer questions either automatically or as part of a live chat.
Pardeep Kullar · Dec 12, 2017 · 2 min readCustomer successWhy our customer success manager removed a discount that worked
We removed a 20% discount, for those who subscribed to our custom plan early, as it encourages ‘bad-fit’ customers and that costs everyone more in the long run.
Pardeep Kullar · Dec 10, 2017 · 2 min read
Customer successA Conversation that Nails the Sales vs Customer Success Argument
It’s eye opening seeing how great sales people, selling deals worth millions, really operate. It’s an even greater shock seeing that they know customer outcomes better than anyone else.
Pardeep Kullar · Dec 6, 2017 · 3 min readIntercom plugins that will transform different departments in your business
These Intercom plugins are become increasingly more popular, as they aid and improve different departments in a company; Sales, Marketing, Customer Success etc.
An Intercom Articles Example that is also SEO Smart
Your Intercom Articles (previously known as Intercom Educate) can be structured to answer questions quickly and attract new leads. See real examples of how to find out which articles to write and how to write those articles to attract new leads.
Pardeep Kullar · Dec 6, 2017 · 4 min read
Live chat101 reasons to embrace live chat.
WebsiteBuilder has created a pretty awesome infographic and we’d like to share it with you.
Pardeep Kullar · Dec 5, 2017 · 1 min read
CobrowsingWhy are companies using cobrowsing? See 4 key statistics.
Statistics that prove the incremental and inevitable revenue growth and savings of co-browsing. A summary of key points from Aberdeen group’s research.
Pardeep Kullar · Dec 5, 2017 · 4 min readHow to use Intercom Metrics for your customer support to reduce churn and improve on-boarding
I tested out the Intercom integration, Statbot, to see what actionable customer service metrics I could harvest. And guess what? I plucked some pretty interesting results! If you’re searching for Intercom metrics that prove you’re improving, take a look!
Intercom12 Great Ways to Use Intercom As Your Customer Success Software
12 actionable ways to lower churn, onboard users, turn customers into advocates and more using Intercom as your customer success software.
Pardeep Kullar · Nov 18, 2017 · 19 min read
IntercomIntercom case studies
Case studies covering how key modules are used for support, marketing and sales, the email campaigns they added, in-app messages, costs and overall flow.
Pardeep Kullar · Nov 14, 2017 · 3 min read