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Customer Support Blog
Explore how cobrowsing is changing the way support teams work. Enable your agents see exactly what users see, guide them in real time, and solve problems faster without compromising privacy.
From real world tips to best practices, we break down how cobrowsing makes support smoother, smarter, and more human.
Live chatA Practical Guide on How to Implement Live Chat Support
Learn how to implement live chat support without the gaps that frustrate customers. Tool setup, team preparation, and everything in between in one guide.
Claudia Nobauer · May 15, 2026 · 9 min read
IndustryA Guide to Improving Customer Experience in the Insurance Industry
A prospect starts a quote request, gets stuck halfway, and leaves. What should have been a new policy turns into a lost customer. Customer experience in the insurance industry rarely fails during routine interactions; it breaks at the exact moment a potential customer is ready to commit.
Claudia Nobauer · May 1, 2026 · 6 min read
Customer supportCommon Reasons for Slow Support Ticket Resolution You Can't Ignore
One in every 10 tickets drains 80 percent of your team's productivity. Discover common reasons for slow support ticket resolution that your AI can't solve.
Customer supportHow Digital Transformation is Raising the Bar for Customer Experience
Learn how digital transformation is driving customer experience through faster support, less friction, and smoother customer journeys.
CobrowsingThe Best HIPAA Compliant Outpatient Connectivity Solutions
Explore the best HIPAA-compliant outpatient connectivity solutions, including secure chat, cobrowsing, and telehealth platforms for protecting patient data.
Claudia Nobauer · Mar 21, 2026 · 7 min read
Customer supportHow Businesses Choose the Best Support Ticket Software
Learn how to choose the best support ticket software for your business. Compare top platforms, and key features that drive global customer service teams.
Claudia Nobauer · Mar 13, 2026 · 9 min read
Screen sharingThe Best Screen Sharing Software in 2024
Support metricsHow 3 Companies Improved Their Customer Support KPIs
The stakes have never been higher for support teams. A single negative customer support encounter can lead customers to move on. Given the significant influence of support teams on a company's financial success and reputation, it is imperative for organizations to constantly track customer service and improve the performance of their support agents. This involves identifying areas that require improvement, recognizing effective strategies, and celebrating good performance to ensure a positive impact on the company's bottom and top lines. This guide outlines the eight most important customer service KPIs to measure and improve and case studies showcasing three companies that did just that.
Support metricsThese 5 Companies Show You How They Use Net Promoter Score (NPS) to Improve Their Businesses
Net Promoter Score (NPS) helps companies navigate toward success by measuring satisfied customers. By measuring how likely customers are to recommend your product or service, NPS provides valuable insights that can guide improvements. Here's how 5 companies use NPS to improve their business:
Support metricsHow 4 Companies Improved Their Average Ticket Resolution Time
Dealing with slow ticket support and resolutions is frustrating, to say the least. In fact, according to Zendesk’s CX Trends 2024, 73 percent of customers say that quick resolution time sits at the very top of their priority list. Hitting a target average ticket resolution time is the key to customer support and operational efficiency. Here’s how 4 companies improved theirs: