Insights, updates, and best practices for customer support and co-browsing
How much is live chat growing in use? Why is it growing? What challenges to do companies have in maintaining a good customer experience within live chat?
Co-browsing is the iphone of screensharing where both sides work together on the same pixel perfect page, with zero blur, it's an upgrade to Zoom screensharing.
What organisations are saying about super agents as one of the new resulting customer service trends and Upscope’s own view on keeping super agents happy.
How you can add both pictures and visual interaction to Zendesk via one integration on the Zendesk marketplace.
Everything improves once your agents can see. Below we’ll show you how you can add vision to your support software.
How you to add visual customer context to your live chat and answer correctly the first time.
Customer experience is an art and a science. The art is done by adding vision to the VOC. See key problems with data analysis and how to add vision.
What if the CEO’s priority is growth because of pressure to meet investor targets? Below see the ROI you might want to report first for your company priorities.
Good customer experience articles list
With everyone expecting iPhone levels of smoothness to every business interaction, customer experience strategy has become a focus point. Below we’ll stick to a simple definition of custom experience (CX) and then show you 8 examples of how companies implemented customer experience strategies to improve their CX.
