Transform SaaS Customer Support
With Real-Time Visual Guidance
UserView lets your team instantly see what users see inside your SaaS platform—making onboarding, workflows, and troubleshooting simple. Resolve questions faster, boost adoption, and cut churn with secure, hands-on support.
Transform Your SaaS Support
Deliver exceptional customer experiences with real-time visual guidance—helping Support and Onboarding teams drive adoption, reduce churn, and scale securely.
Improve User Experience
Guide customers through onboarding, features, and workflows instantly—no downloads or screen sharing.
- Reduce onboarding friction
- Accelerate product adoption and activation
- Simplify complex workflows
Boost Team Efficiency
Empower support, success, and onboarding teams to resolve issues faster.
- Shorten average handle times
- Increase first-call resolution
- Support users across web and mobile apps
Ensure Security & Compliance
Protect customer data while delivering hands-on guidance.
- Mask sensitive data during sessions
- Maintain audit trails and role-based access
- Enterprise-ready with SaaS-grade compliance
Why SaaS Companies Choose UserView
Deliver seamless customer support that drives adoption, reduces churn, and boosts user satisfaction across SaaS platforms.
Instant Visual Guidance
See exactly what users see and guide them through features, onboarding, and workflows in real time—reducing confusion and tickets.
Native to Your Platform
Run directly inside your SaaS application—no screen sharing or external tools required.
Fast Setup, Easy to Use
Integrates quickly with minimal setup. Works out of the box with a simple, intuitive interface.
Purpose-Built for Cobrowsing
Cobrowsing isn't an add-on—it's our focus. UserView delivers the most reliable, high-quality visual support for SaaS.
Enterprise-Grade Security
SOC 2 and GDPR compliant with advanced encryption, data masking, and permission-based access.
Features
We've reimagined SaaS support—seamlessly integrated, secure, and built to help your team resolve issues faster while improving customer satisfaction.
Enterprise-Grade Security
End-to-end encryption with GDPR compliance and PII masking for sensitive user data.
No Downloads Needed
Users join instantly with a single click—perfect for mobile-first SaaS and high-volume teams.
Data Privacy Controls
Mask sensitive information such as credit card details or account data during sessions.
Works Anywhere
Support customers on web apps, mobile browsers, and SaaS portals with no extra setup.
Configurable Controls
Choose which page elements are interactive for guided support.
Native Integration
Embed directly into your SaaS platform for a seamless, branded experience.
Security and Compliance
UserView is built with enterprise-grade security so your SaaS platform can deliver hands-on support without compromising customer data. Every session is protected by the highest compliance standards.
End-to-End Encryption
All sessions are secured with 256-bit TLS encryption to protect sensitive information.
Configurable Data Masking
Decide what data stays hidden with flexible masking options for fields like payment details or account info.
Optional Data Storage
Session data is never stored unless you explicitly enable screenshots or recordings.
Certified & Enterprise Ready
Integrations
Connect UserView to your preferred support platform and tap into next-generation screen sharing. We've built integrations with these major platforms for a seamless workflow.
Who Benefits from UserView?
Our cobrowsing solution is designed specifically for SaaS companies who need to provide exceptional in-app support experiences that drive user adoption and reduce churn.
See UserView in Action
Watch how our secure cobrowsing solution helps financial institutions deliver faster support and improve customer satisfaction.
Ready to Transform your Customer Support?
Join hundreds of companies using UserView to deliver faster, more effective customer support experiences.
