UserView blog
Customer Support Blog
Explore how cobrowsing is changing the way support teams work. Enable your agents see exactly what users see, guide them in real time, and solve problems faster without compromising privacy.
From real world tips to best practices, we break down how cobrowsing makes support smoother, smarter, and more human.
CobrowsingCobrowsing for Olark and other live chat services.
Cobrowsing is the instant screen sharing that live chat agents dream of. One click to see their browser, one click to take control and guide them and no downloads needed.
Pardeep Kullar · Feb 9, 2017 · 2 min read
IntercomWhat is Intercom? A Case Study in Using the Intercom Live Chat App.
What is Intercom? How does it feel to use it? What can it do for your support, sales and marketing? This was our experience including key lessons learned.
Pardeep Kullar · Feb 7, 2017 · 13 min read
Screen sharingOne-click screen sharing for live chat
In one click, without the user having to install anything, you'll be able to see the users screen when chatting to them using Intercom, Zopim, LiveChatinc and olark.
Pardeep Kullar · Jan 13, 2017 · 1 min read