UserView blog
Customer Support Blog
Explore how cobrowsing is changing the way support teams work. Enable your agents see exactly what users see, guide them in real time, and solve problems faster without compromising privacy.
From real world tips to best practices, we break down how cobrowsing makes support smoother, smarter, and more human.
An Intercom Articles Example that is also SEO Smart
Your Intercom Articles (previously known as Intercom Educate) can be structured to answer questions quickly and attract new leads. See real examples of how to find out which articles to write and how to write those articles to attract new leads.
Pardeep Kullar · Dec 6, 2017 · 4 min read
Live chat101 reasons to embrace live chat.
WebsiteBuilder has created a pretty awesome infographic and we’d like to share it with you.
Pardeep Kullar · Dec 5, 2017 · 1 min read
CobrowsingWhy are companies using cobrowsing? See 4 key statistics.
Statistics that prove the incremental and inevitable revenue growth and savings of co-browsing. A summary of key points from Aberdeen group’s research.
Pardeep Kullar · Dec 5, 2017 · 4 min readHow to use Intercom Metrics for your customer support to reduce churn and improve on-boarding
I tested out the Intercom integration, Statbot, to see what actionable customer service metrics I could harvest. And guess what? I plucked some pretty interesting results! If you’re searching for Intercom metrics that prove you’re improving, take a look!
Intercom12 Great Ways to Use Intercom As Your Customer Success Software
12 actionable ways to lower churn, onboard users, turn customers into advocates and more using Intercom as your customer success software.
Pardeep Kullar · Nov 18, 2017 · 19 min read
IntercomIntercom case studies
Case studies covering how key modules are used for support, marketing and sales, the email campaigns they added, in-app messages, costs and overall flow.
Pardeep Kullar · Nov 14, 2017 · 3 min read
IntercomHow Much Will Intercom REALLY Cost You?
We use Intercom in 2 different apps. This is a break down of what it costs us.
Pardeep Kullar · Nov 13, 2017 · 6 min read
IntercomThis simple intercom email trick helped us double installations
There are many tools out there that let you create mailto links, but they often don’t work for intercom because they will encode the brackets needed for custom attributes.
Joe d'Elia · Nov 13, 2017 · 5 min read
IntercomSee all our Intercom email templates we use in our onboarding campaign
Below we’ve laid out the full Upscope email campaign for onboarding users including the entire process through sign up, installation, trial and purchase.
Pardeep Kullar · Nov 10, 2017 · 7 min readThe Cobrowsing Guide
The co-browsing guide. What is it? How does it work? What are the best co-browsing tools? Is it secure? What are the benefits? and lots more
Pardeep Kullar · Nov 7, 2017 · 16 min read