Customer Support Blog

Explore how cobrowsing is changing the way support teams work. Enable your agents see exactly what users see, guide them in real time, and solve problems faster without compromising privacy.

From real world tips to best practices, we break down how cobrowsing makes support smoother, smarter, and more human.

What is Intercom? A Case Study in Using the Intercom Live Chat App.

February 7, 2017 • By Pardeep Kullar

What is Intercom? How does it feel to use it? What can it do for your support, sales and marketing? This was our experience including key lessons learned.

One-click screen sharing for live chat

January 13, 2017 • By Pardeep Kullar

In one click, without the user having to install anything, you'll be able to see the users screen when chatting to them using Intercom, Zopim, LiveChatinc and olark.

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