UserView blog
Customer Support Blog
Explore how cobrowsing is changing the way support teams work. Enable your agents see exactly what users see, guide them in real time, and solve problems faster without compromising privacy.
From real world tips to best practices, we break down how cobrowsing makes support smoother, smarter, and more human.
IntercomHow Much Will Intercom REALLY Cost You?
We use Intercom in 2 different apps. This is a break down of what it costs us.
Pardeep Kullar · Nov 13, 2017 · 6 min read
IntercomThis simple intercom email trick helped us double installations
There are many tools out there that let you create mailto links, but they often don’t work for intercom because they will encode the brackets needed for custom attributes.
Joe d'Elia · Nov 13, 2017 · 5 min read
IntercomSee all our Intercom email templates we use in our onboarding campaign
Below we’ve laid out the full Upscope email campaign for onboarding users including the entire process through sign up, installation, trial and purchase.
Pardeep Kullar · Nov 10, 2017 · 7 min readThe Cobrowsing Guide
The co-browsing guide. What is it? How does it work? What are the best co-browsing tools? Is it secure? What are the benefits? and lots more
Pardeep Kullar · Nov 7, 2017 · 16 min read
IntercomAn introduction to Intercom
Discover the simple solution that will change the way you interact with your customers. We answer key questions from an Intercom customers point of view. What is Intercom? Why use it? How much does it really cost? What are the main features and benefits?
IntercomFin (formerly, Intercom) Live Chat Review: What It's Actually Like to Use
An honest review of Fin (formerly, Intercom) live chat; real features, pricing, the Salesforce acquisition, and what changed after years of use.
Pardeep Kullar · Nov 7, 2017 · 10 min read
Intercom14 Intercom Custom Attributes To Add For Better Support and Sales
The custom attributes below include tried and tested methods for resolving queries 30% faster as well as understanding the customers level of engagement and improving upselling.
Pardeep Kullar · Nov 7, 2017 · 7 min read
Live chatThe biggest early startup fears about installing live chat on your website
If you have doubts about live chat and want some of your key questions answered then read on about common fears and what the reality is.
Pardeep Kullar · Nov 7, 2017 · 2 min read
IntercomIntercom Case Study: Using Intercom Live Chat for Sales and Marketing.
This is a case study for those learning about Intercom and covers how to use Intercom to email out a short term special deal and manage the consequent incoming requests to generate $2,000 in 2 days.
Pardeep Kullar · Nov 6, 2017 · 12 min read
Live chatThe Truth Behind Live Chat Statistics
Live chat increases conversions — but by how much? Real data from two SaaS founders, plus the best live chat tools for boosting conversions.
Pardeep Kullar · Nov 6, 2017 · 12 min read