UserView blog
Customer Support Blog
Explore how cobrowsing is changing the way support teams work. Enable your agents see exactly what users see, guide them in real time, and solve problems faster without compromising privacy.
From real world tips to best practices, we break down how cobrowsing makes support smoother, smarter, and more human.
IntercomThe Best Customer Success Solutions for Intercom
Discover the best Intercom integrations for customer support. Reduce back-and-forth, resolve tickets faster, and improve onboarding with these top tools.
Screen sharingActions speak louder than words: Increase customer satisfaction with live chat and no-install screen sharing
As live chat has aided customer service teams globally, how can we improve customer satisfaction further? Add co-browsing.
Screen sharingWhat’s co-browsing? How is it different from screen sharing?
Co-browsing is a rapidly growing new technology being taken up by 1000s of companies precisely because of how it differs from normal screen sharing.
Pardeep Kullar · Sep 12, 2017 · 3 min read
IntegrationsRe:amaze integration added to Upscope giving e-commerce companies both powerful live chat and…
Re:amaze is a live chat tool that has an incredible feature set, excellent reviews and integrations with some of the largest e-commerce platforms like Shopify, Bigcommerce, Woocommerce, Magento etc. Now it also integrates with Upscope!
Pardeep Kullar · Sep 7, 2017 · 3 min read
Live chatHow you become a better live chat agent
In the early days there’s a temptation to leave chats open ‘just in case,’ or to get annoyed by abuse. We also write long and formal replies and don’t read between the lines when a customer is giving good feedback. Below we show how we change over time.
Pardeep Kullar · Jul 2, 2017 · 1 min read
IntercomIntercom screen sharing. Yes, you can see the user’s screen from Intercom in one click. Get Upscope.
Without downloads you can see the customer's screen, in one click, during an intercom chat. See what the customer sees and point at where they should go.
Pardeep Kullar · May 15, 2017 · 5 min read
Live chat3 live chat questions that improve sales if you listen and act
Customers give 10x more feedback via live chat than a contact us email link. This is how we turned repeated questions into changes that improved sales for an email marketing startup.
Pardeep Kullar · Feb 22, 2017 · 3 min read
CobrowsingCobrowsing for Olark and other live chat services.
Cobrowsing is the instant screen sharing that live chat agents dream of. One click to see their browser, one click to take control and guide them and no downloads needed.
Pardeep Kullar · Feb 9, 2017 · 2 min read
IntercomWhat is Intercom? A Case Study in Using the Intercom Live Chat App.
What is Intercom? How does it feel to use it? What can it do for your support, sales and marketing? This was our experience including key lessons learned.
Pardeep Kullar · Feb 7, 2017 · 13 min read
Screen sharingOne-click screen sharing for live chat
In one click, without the user having to install anything, you'll be able to see the users screen when chatting to them using Intercom, Zopim, LiveChatinc and olark.
Pardeep Kullar · Jan 13, 2017 · 1 min read