UserView blog
Customer Support Blog
Explore how cobrowsing is changing the way support teams work. Enable your agents see exactly what users see, guide them in real time, and solve problems faster without compromising privacy.
From real world tips to best practices, we break down how cobrowsing makes support smoother, smarter, and more human.
IntercomAn introduction to Intercom
Discover the simple solution that will change the way you interact with your customers. We answer key questions from an Intercom customers point of view. What is Intercom? Why use it? How much does it really cost? What are the main features and benefits?
IntercomFin (formerly, Intercom) Live Chat Review: What It's Actually Like to Use
An honest review of Fin (formerly, Intercom) live chat; real features, pricing, the Salesforce acquisition, and what changed after years of use.
Pardeep Kullar · Nov 7, 2017 · 10 min read
Intercom14 Intercom Custom Attributes To Add For Better Support and Sales
The custom attributes below include tried and tested methods for resolving queries 30% faster as well as understanding the customers level of engagement and improving upselling.
Pardeep Kullar · Nov 7, 2017 · 7 min read
Live chatThe biggest early startup fears about installing live chat on your website
If you have doubts about live chat and want some of your key questions answered then read on about common fears and what the reality is.
Pardeep Kullar · Nov 7, 2017 · 2 min read
IntercomIntercom Case Study: Using Intercom Live Chat for Sales and Marketing.
This is a case study for those learning about Intercom and covers how to use Intercom to email out a short term special deal and manage the consequent incoming requests to generate $2,000 in 2 days.
Pardeep Kullar · Nov 6, 2017 · 12 min read
Live chatThe Truth Behind Live Chat Statistics
Live chat increases conversions — but by how much? Real data from two SaaS founders, plus the best live chat tools for boosting conversions.
Pardeep Kullar · Nov 6, 2017 · 12 min read
IntercomThe Best Customer Success Solutions for Intercom
Discover the best Intercom integrations for customer support. Reduce back-and-forth, resolve tickets faster, and improve onboarding with these top tools.
Screen sharingActions speak louder than words: Increase customer satisfaction with live chat and no-install screen sharing
As live chat has aided customer service teams globally, how can we improve customer satisfaction further? Add co-browsing.
Screen sharingWhat’s co-browsing? How is it different from screen sharing?
Co-browsing is a rapidly growing new technology being taken up by 1000s of companies precisely because of how it differs from normal screen sharing.
Pardeep Kullar · Sep 12, 2017 · 3 min read
IntegrationsRe:amaze integration added to Upscope giving e-commerce companies both powerful live chat and…
Re:amaze is a live chat tool that has an incredible feature set, excellent reviews and integrations with some of the largest e-commerce platforms like Shopify, Bigcommerce, Woocommerce, Magento etc. Now it also integrates with Upscope!
Pardeep Kullar · Sep 7, 2017 · 3 min read