UserView blog
Customer Support Blog
Explore how cobrowsing is changing the way support teams work. Enable your agents see exactly what users see, guide them in real time, and solve problems faster without compromising privacy.
From real world tips to best practices, we break down how cobrowsing makes support smoother, smarter, and more human.
SaaS growthEnterprise SaaS Pricing Advice we Wish we had Known
SaaS enterprise pricing is confusing at first but we've been through it. We cover 4 different enterprise deals for UserView Co-Browsing and how each turned out.
Pardeep Kullar · Nov 26, 2018 · 13 min read
OnboardingCreate Onboarding Welcome Emails That Work Using These 10 Tips
Advice on writing onboarding emails that work by KC Karnes including setting user expectations, avoiding donotreply addresses, simplifying the company explanation.
Pardeep Kullar · Oct 31, 2018 · 4 min read
IntercomGuest post: How to Use Intercom to Increase Engagement
This is a guest post by UpLead on how "If you don’t engage your users, they won’t stay"
Pardeep Kullar · Oct 30, 2018 · 6 min read
OnboardingThe Practical Guide to User Onboarding
What user onboarding is proven to work? See what companies did to improve user onboarding including emails, UX and remembering that it’s still sales.
Pardeep Kullar · Oct 26, 2018 · 3 min read
CobrowsingIs Co-browsing Safe? Yes, Banks Use it
See how co-browsing is different to traditional screen sharing, how it keeps data safe and the types of companies that use it.
Joe d'Elia · Oct 24, 2018 · 3 min read
Cobrowsing3 Best Co-browsing Software Companies
The 3 best co-browsing companies, what use cases they excel at, how they are different to each other and what makes them the best at co-browsing.
Pardeep Kullar · Oct 16, 2018 · 6 min read
Customer success3 Different Customer Success Manager Job Descriptions
Customer success manager (CSM) job descriptions vary greatly across companies, depending on size and philosophy. See job descriptions which cover this range.
Pardeep Kullar · Sep 26, 2018 · 8 min read
Screen sharingNo download Online Screen Sharing vs Traditional Desktop Screen sharing
As apps move to the cloud we don’t need download based screen sharing, so that’s why online screen sharing aka co-browsing is growing so quickly
Pardeep Kullar · Sep 24, 2018 · 3 min read
OnboardingOnboard your Customers the way you Onboard Friends to Netflix
Below you’ll see why one to one onboarding is how you discover and learn about most apps and how to do this effortlessly using the latest tech.
Pardeep Kullar · Sep 19, 2018 · 6 min read
Support metricsHow 7 Companies Calculate their Customer Health Score
Early on the idea of creating a ‘customer health score’ is met with blank stares. Later we realise it's a **business survival score** we should stare at like we're in Tokyo checking on Godzilla's current location. Below we cover the key criteria that 7 companies use in calculating their customer health scores.
Pardeep Kullar · Sep 14, 2018 · 8 min read