Customer Support Blog

Should you have a free plan? Is your subscription pricing too low? Can you increase it without upsetting people? Below are some of the best proven examples of SaaS pricing models that worked for other companies.

Hours of designing condensed into a four-minute read that will save you a great deal of pain

We know that it can be difficult to find the best LiveChat integrations, so we have narrowed down our top 8.

Do you have customers who are not really using your app but paying you? What happens if you send out metrics showing them all exactly how much they use it?

What does customer success practically mean for a startup like Upscope? Below are key lessons learned when applying customer success practices.

Combine Toky’s phone system with co-browsing to take calls and see their screen in one click to guide them.

Besides LiveChatinc, Olark is one of the Intercom competitors that they move to.

Upscope's co-browsing for LiveChatinc is the modern instant screen sharing that LiveChat agents dream of.

A summary of Neil Patel’s video on life time value. Optimise on-boarding, analyse usage, communicate and survey your users but under it all, make sure it’s a good product.

A summary of “Why Customer Onboarding is so important” by Lincoln Murphy.