Customer Support Blog

A great alternative live chat app for e-commerce.

See 5 user onboarding tools that help you walk a customer through your site without needing to code.

Learn valuable advice from companies that have tried and tested different approaches to achieve the best onboarding UX.

Digital onboarding best practices for financial services: how top finance companies reduce client drop-off and improve retention in a high-stakes market.

Should you have a free plan? Is your subscription pricing too low? Can you increase it without upsetting people? Below are some of the best proven examples of SaaS pricing models that worked for other companies.

Hours of designing condensed into a four-minute read that will save you a great deal of pain

We know that it can be difficult to find the best LiveChat integrations, so we have narrowed down our top 8.

Do you have customers who are not really using your app but paying you? What happens if you send out metrics showing them all exactly how much they use it?

What does customer success practically mean for a startup like Upscope? Below are key lessons learned when applying customer success practices.

Combine Toky’s phone system with co-browsing to take calls and see their screen in one click to guide them.