Insights, updates, and best practices for customer support and co-browsing
What does customer success practically mean for a startup like Upscope? Below are key lessons learned when applying customer success practices.
Combine Toky’s phone system with co-browsing to take calls and see their screen in one click to guide them.
Besides LiveChatinc, Olark is one of the Intercom competitors that they move to.
Upscope's co-browsing for LiveChatinc is the modern instant screen sharing that LiveChat agents dream of.
A summary of Neil Patel’s video on life time value. Optimise on-boarding, analyse usage, communicate and survey your users but under it all, make sure it’s a good product.
A summary of “Why Customer Onboarding is so important” by Lincoln Murphy.
Des, on top of his points on churn and retention, says that you should be signing up for your own product every 2 weeks.
Staying up-to-date with the latest SaaS trends will give you an immediate advantage. Here are 5 SaaS customer support trends to keep an eye on in 2018.
This is a summary transcript of Lincoln Murphy’s great talk at a sales acceleration summit.
Get inspired by these tips and tricks from 5 Intercom users.
