UserView blog
Customer Support Blog
Explore how cobrowsing is changing the way support teams work. Enable your agents see exactly what users see, guide them in real time, and solve problems faster without compromising privacy.
From real world tips to best practices, we break down how cobrowsing makes support smoother, smarter, and more human.
SaaS growthHow we got 61 Reviews for our SaaS Product in 2 Months
Our reviews had stalled so we built a new process involving gift vouchers. We cover the process and email template we used below.
Pardeep Kullar · Apr 11, 2019 · 4 min read
Screen sharingUnedited Responses by 12 Companies on Time Saved by Instant Online Screen sharing
We published the unedited responses to the question ‘How much time do you think UserView Co-Browsing saves you guys?’
Pardeep Kullar · Mar 21, 2019 · 4 min read
Customer supportSupport Customers Like Never Before
Here’s how you get your support team, account managers and sales people to hug you. Give them co-browsing.
Pardeep Kullar · Jan 27, 2019 · 3 min read
Onboarding55% Converted by Manual User Onboarding Strategy? Here's How to Do it Smoothly.
One founder manually onboard users and converted 55% of them. See why great companies recommend a manual onboarding strategy and how to make it flow perfectly.
Pardeep Kullar · Nov 28, 2018 · 7 min read
SaaS growthEnterprise SaaS Pricing Advice we Wish we had Known
SaaS enterprise pricing is confusing at first but we've been through it. We cover 4 different enterprise deals for UserView Co-Browsing and how each turned out.
Pardeep Kullar · Nov 26, 2018 · 13 min read
OnboardingCreate Onboarding Welcome Emails That Work Using These 10 Tips
Advice on writing onboarding emails that work by KC Karnes including setting user expectations, avoiding donotreply addresses, simplifying the company explanation.
Pardeep Kullar · Oct 31, 2018 · 4 min read
IntercomGuest post: How to Use Intercom to Increase Engagement
This is a guest post by UpLead on how "If you don’t engage your users, they won’t stay"
Pardeep Kullar · Oct 30, 2018 · 6 min read
OnboardingThe Practical Guide to User Onboarding
What user onboarding is proven to work? See what companies did to improve user onboarding including emails, UX and remembering that it’s still sales.
Pardeep Kullar · Oct 26, 2018 · 3 min read
CobrowsingIs Co-browsing Safe? Yes, Banks Use it
See how co-browsing is different to traditional screen sharing, how it keeps data safe and the types of companies that use it.
Joe d'Elia · Oct 24, 2018 · 3 min read
Cobrowsing3 Best Co-browsing Software Companies
The 3 best co-browsing companies, what use cases they excel at, how they are different to each other and what makes them the best at co-browsing.
Pardeep Kullar · Oct 16, 2018 · 6 min read