Customer Support Blog

Explore how cobrowsing is changing the way support teams work. Enable your agents see exactly what users see, guide them in real time, and solve problems faster without compromising privacy.

From real world tips to best practices, we break down how cobrowsing makes support smoother, smarter, and more human.

What we’ve learned about customer success including the danger of bad-fit customers.

March 5, 2018 • By Pardeep Kullar

What does customer success practically mean for a startup like Upscope? Below are key lessons learned when applying customer success practices.

Use Upscope with Toky to ENJOY Helping your Toughest Customers

February 28, 2018 • By Pardeep Kullar

Combine Toky’s phone system with co-browsing to take calls and see their screen in one click to guide them.

A Popular Intercom Live Chat Alternative

February 16, 2018 • By Pardeep Kullar

Besides LiveChatinc, Olark is one of the Intercom competitors that they move to.

No1 Add-on for LiveChatinc. See the User's Screen.

February 11, 2018 • By Pardeep Kullar

Upscope's co-browsing for LiveChatinc is the modern instant screen sharing that LiveChat agents dream of.

How to increase the lifetime value of a customer in SaaS

January 12, 2018 • By Pardeep Kullar

A summary of Neil Patel’s video on life time value. Optimise on-boarding, analyse usage, communicate and survey your users but under it all, make sure it’s a good product.

Why User or Customer Onboarding is so Important — Lincoln Murphy

January 12, 2018 • By Pardeep Kullar

A summary of “Why Customer Onboarding is so important” by Lincoln Murphy.

Churn and retention are the new conversion | Des Traynor

January 10, 2018 • By Pardeep Kullar

Des, on top of his points on churn and retention, says that you should be signing up for your own product every 2 weeks.

5 Emerging SaaS trends to watch in 2018

January 9, 2018

Staying up-to-date with the latest SaaS trends will give you an immediate advantage. Here are 5 SaaS customer support trends to keep an eye on in 2018.

5 ways to accelerate sales with customer success | Lincoln Murphy

January 9, 2018 • By Pardeep Kullar

This is a summary transcript of Lincoln Murphy’s great talk at a sales acceleration summit.

11 Ways Companies are Creatively Using Intercom

January 8, 2018

Get inspired by these tips and tricks from 5 Intercom users.

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