UserView blog
Customer Support Blog
Explore how cobrowsing is changing the way support teams work. Enable your agents see exactly what users see, guide them in real time, and solve problems faster without compromising privacy.
From real world tips to best practices, we break down how cobrowsing makes support smoother, smarter, and more human.
CobrowsingAdd Vision to Voice of the Customer (VOC)
Customer experience is an art and a science. The art is done by adding vision to the VOC. See key problems with data analysis and how to add vision.
Pardeep Kullar · Jul 7, 2020 · 6 min read
CobrowsingReporting on the ROI of Co-browsing Depends on your CEO
What if the CEO’s priority is growth because of pressure to meet investor targets? Below see the ROI you might want to report first for your company priorities.
Pardeep Kullar · Feb 27, 2020 · 6 min read
Customer experienceRoundup of Good Customer Experience Articles
Good customer experience articles list
Pardeep Kullar · Jun 5, 2019 · 6 min read
Customer experienceCustomer Experience Strategy: 8 Company Examples of how they improved CX
With everyone expecting iPhone levels of smoothness to every business interaction, customer experience strategy has become a focus point. Below we’ll stick to a simple definition of custom experience (CX) and then show you 8 examples of how companies implemented customer experience strategies to improve their CX.
Pardeep Kullar · May 24, 2019 · 19 min read
SaaS growthHow we got 61 Reviews for our SaaS Product in 2 Months
Our reviews had stalled so we built a new process involving gift vouchers. We cover the process and email template we used below.
Pardeep Kullar · Apr 11, 2019 · 4 min read
Screen sharingUnedited Responses by 12 Companies on Time Saved by Instant Online Screen sharing
We published the unedited responses to the question ‘How much time do you think UserView Co-Browsing saves you guys?’
Pardeep Kullar · Mar 21, 2019 · 4 min read
Customer supportSupport Customers Like Never Before
Here’s how you get your support team, account managers and sales people to hug you. Give them co-browsing.
Pardeep Kullar · Jan 27, 2019 · 3 min read
Onboarding55% Converted by Manual User Onboarding Strategy? Here's How to Do it Smoothly.
One founder manually onboard users and converted 55% of them. See why great companies recommend a manual onboarding strategy and how to make it flow perfectly.
Pardeep Kullar · Nov 28, 2018 · 7 min read
SaaS growthEnterprise SaaS Pricing Advice we Wish we had Known
SaaS enterprise pricing is confusing at first but we've been through it. We cover 4 different enterprise deals for UserView Co-Browsing and how each turned out.
Pardeep Kullar · Nov 26, 2018 · 13 min read
OnboardingCreate Onboarding Welcome Emails That Work Using These 10 Tips
Advice on writing onboarding emails that work by KC Karnes including setting user expectations, avoiding donotreply addresses, simplifying the company explanation.
Pardeep Kullar · Oct 31, 2018 · 4 min read