UserView blog
Customer Support Blog
Explore how cobrowsing is changing the way support teams work. Enable your agents see exactly what users see, guide them in real time, and solve problems faster without compromising privacy.
From real world tips to best practices, we break down how cobrowsing makes support smoother, smarter, and more human.
Live chatThe Future of Customer Experience in Live Chat
How much is live chat growing in use? Why is it growing? What challenges to do companies have in maintaining a good customer experience within live chat?
Pardeep Kullar · Nov 26, 2020 · 11 min read
Screen sharingUpgrade from Zoom Screen Sharing to Zoom Interactive Co-browsing
Co-browsing is the iphone of screensharing where both sides work together on the same pixel perfect page, with zero blur, it's an upgrade to Zoom screensharing.
Pardeep Kullar · Nov 26, 2020 · 4 min read
SaaS growthSuper Agents as one of the New Customer Service Trends
What organisations are saying about super agents as one of the new resulting customer service trends and Upscope’s own view on keeping super agents happy.
Pardeep Kullar · Sep 9, 2020 · 13 min read
IntegrationsGive your Zendesk Team Sight by Adding One Integration from the Zendesk Marketplace
How you can add both pictures and visual interaction to Zendesk via one integration on the Zendesk marketplace.
Pardeep Kullar · Sep 2, 2020 · 4 min read
CobrowsingEverything Changes Once you Add Pictures. Give your Customer Facing Team Sight.
Everything improves once your agents can see. Below we’ll show you how you can add vision to your support software.
Pardeep Kullar · Aug 28, 2020 · 4 min read
Customer supportScreenshots in Chat Support Software Give You Customer Context
How you to add visual customer context to your live chat and answer correctly the first time.
Pardeep Kullar · Aug 4, 2020 · 4 min read
CobrowsingAdd Vision to Voice of the Customer (VOC)
Customer experience is an art and a science. The art is done by adding vision to the VOC. See key problems with data analysis and how to add vision.
Pardeep Kullar · Jul 7, 2020 · 6 min read
CobrowsingReporting on the ROI of Co-browsing Depends on your CEO
What if the CEO’s priority is growth because of pressure to meet investor targets? Below see the ROI you might want to report first for your company priorities.
Pardeep Kullar · Feb 27, 2020 · 6 min read
Customer experienceRoundup of Good Customer Experience Articles
A roundup of customer experience articles recommended by CX leaders, with short summaries on trust, employee happiness, peak moments and more.
Pardeep Kullar · Jun 5, 2019 · 6 min read
Customer experienceCustomer Experience Strategy: 8 Company Examples of how they improved CX
With everyone expecting iPhone levels of smoothness to every business interaction, customer experience strategy has become a focus point. Below we’ll stick to a simple definition of custom experience (CX) and then show you 8 examples of how companies implemented customer experience strategies to improve their CX.
Pardeep Kullar · May 24, 2019 · 19 min read