Using UserView
Initiating a session: live chat
Start sessions from your live chat UI, connecting with the person you're currently talking to in one click.
Check how to set up your integration/ how to use UserView with your integration
Start session from chat UI | Historical screenshots | Summary of session | Cobrowsing embed | Additional steps | |
Description | Initiate a session with user from the chat UI | See what users were doing before with screenshots | Summary in internal notes | Embed cobrowsing into livechat so you don't have to leave the UI | Additional steps required to get integration working |
Custom-made software (API) | ✅ | ✅ | ✅ | ✅ | ✅ |
Intercom | ✅ | ✅ | ✅ | ||
Zendesk | ✅ | ✅ | |||
Salesforce CRM | ✅ | ✅ | ✅ | ||
Salesforce chat | ✅ | ✅ | ✅ | ||
LiveChat | ✅ | ✅ | |||
Freshchat | ✅ | ✅ | |||
Amazon Connect | ✅ | ✅ | |||
Trengo | ✅ | ||||
Tawk.to | ✅ | ||||
Chatra | ✅ | ||||
Drift | ✅ | ||||
HelpScout | ✅ | ||||
Olark | ✅ | ||||
Re:amaze | ✅ | ||||
Tidio | ✅ | ||||
JivoChat | ✅ | ||||
Front | ✅ |