Co-Browsing FAQ
Is there a timeout for sessions?
The session will end:
- After 10 minutes of inactivity from the agent
- After 1 minute of the user closing the tab
Is my customer's data secure?
Yes, UserView sessions are encrypted. We are SOC2 and ISO27001 certified, and GDPR and HIPAA compliant.
There are data masking options to hide elements like passwords and credit card numbers, ensuring the information doesn't leave their browser.
What if the user goes to another tab?
If the user navigates to another tab where UserView isn't installed, the session will continue. When they move to a tab where UserView is installed, your page automatically follows them.
Can I have more than one person on a session?
You may have multiple members of your team on the same session. However, since you are viewing one user's screen, you aren't able to invite another user.
Does UserView record everything?
Recording is optional. Once enabled, every Co-Browsing API session is recorded. It only starts when a Co-Browsing API session is initiated; anything a user does prior to you sending a Co-Browsing API request is not captured in the recording.
Can I have multiple sessions open at the same time?
Yes, you can have more than one Co-Browsing API session with multiple users running.