Drift

UserView Co-Browsing integrates with Drift, allowing you to transition from chat to viewing a user's screen in seconds. You can also send your mouse cursor over the internet to appear on their screen, enabling you to scroll and click for them as if you're sitting right there at their computer.

Integrating UserView with Drift

To integrate UserView with Drift, follow these steps:

1. Copy and paste the UserView installation code beneath the Drift code on all the pages you wish to co-browse on. That's it. The integration is complete.

   Example

   <!-- begin Drift code -->
   <script type="text/javascript" async>
   // Drift code here
   </script>
   <!-- end Drift code -->
   
   <!-- BEGIN UserView code -->
   <script>
   // The UserView code you find in https://userview.com/install
   </script>
   <!-- END UserView code -->

2. When you start a new chat with a customer, a screenShare link will be available on the right-hand side under Show more attributes.

   

   The link is not clickable at present, but you can copy and paste it into a new tab to instantly see the customer's screen and click and scroll for them.

   

   Future Enhancement

   In the future, we hope that Drift allows clickable link attributes, enabling you to jump to the customer's screen in one click rather than copying and pasting.