HelpScout
Integrate Upscope and Beacon live chat by Helpscout to start a co-browsing session directly from a chat in Beacon. By installing Upscope on your website, the link will automatically appear within your chat window.
Steps to Integrate
Install Upscope on your website.
Add
Screenshare
as a custom property to your custom properties page within HelpScout.Important NotePlease make sure to enter exactly the word
Screenshare
, including the capital 'S'.Ensure both the agent's and customer's browser tabs are refreshed.
While in a conversation, click the
Screenshare
link on the right-hand side.This will open up a co-browsing session in another tab. By default, it will ask the customer for permission to begin the co-browsing session. Once they accept, you can start co-browsing and use the cursor tool to scroll, click, and type for them.
You're set up and running 🎉
For any questions, please schedule a call at userview.com/demo or email sales@upscope.io for other inquiries.