SDK Functions

Here's a list of all the functions supported by the UserView iOS SDK.

Connection Management

Function	Description
`connect()`	Establishes a WebSocket connection to the servers.
`disconnect()`	Closes the connection temporarily without ending the session.
`reset()`	Resets the connection state and reconnects if previously connected.

Session Control

Function	Description
`stopSession()`	Ends the current screen sharing session.
`customMessage(message: String)`	Sends a custom text or JSON message to the agent.

Visitor Information

Function	Returns	Description
`getShortId()`	`String`	Returns the visitor's unique short ID.
`getLookupCode()`	`String`	Returns or generates a 4-digit lookup code (expires after 1 hour).
`getWatchLink()`	`URL?`	Returns the full URL where agents can view the session.

Updating Connection Properties

Use updateConnection() to update visitor identification after initialization:

upscopeManager.updateConnection(
    agentPrompt: .set("VIP Customer"),
    integrationIds: .set(["zendesk:12345"]),
    identities: .set(["John Smith", "john@example.com"]),
    uniqueId: .set("user-123"),
    metadata: ["plan": "enterprise", "region": "US"]
)

StringOption Values

When updating string values, use these options:

.set("value") - Sets the value
.remove - Removes the value
nil - Keeps the existing value unchanged

StringArrayOption Values

When updating array values, use these options:

.set(["value1", "value2"]) - Sets the array
.remove - Removes all values
nil - Keeps the existing values unchanged

State Subscriptions

Subscribe to real-time state changes:

// Connection status
upscopeManager.subscribeToIsConnected { isConnected in
    print("Connected: \(isConnected)")
}

// Screen capture active
upscopeManager.subscribeToIsRecording { isRecording in
    print("Recording: \(isRecording)")
}

// Short ID changes
upscopeManager.subscribeToShortId { shortId in
    print("Short ID: \(shortId ?? "none")")
}

// Lookup code changes
upscopeManager.subscribeToLookupCode { code in
    print("Lookup code: \(code ?? "none")")
}

// Connection ID changes
upscopeManager.subscribeToUniqueConnectionId { connectionId in
    print("Connection ID: \(connectionId ?? "none")")
}

Redaction Control

Property/Function	Description
`redactionEnabled`	Boolean to enable/disable redaction globally.
`registerFlutterRedactionCallback()`	Registers an async callback for Flutter redaction support.

Logging

Property	Description
`enableLogging`	Set to `true` to enable debug logging.
`enableTelemetry`	Set to `true` to enable telemetry data collection.

Documentation