Browser-to-Browser Audio Calls

Start an audio call to your user's browser. If you're already on the phone with them, it's a great alternative if the call drops for any reason. Audio calls also provide a smooth transition from live chat.

Audio Troubleshooting

Can't Connect

Switch Your Input/Output

We have a new audio provider. Some issues may arise if headphones or headsets are not switched on. If you can't hear them, switch your output device. If they can't hear you, switch your input device.

Ensure Browser Permissions

Sometimes the device or microphone is not authorized. Users will usually be prompted to allow the device and need to authorize within 5 seconds. If not, they might need to call back again. Look for a small icon on the right-hand side of the address bar.

Can't See the Button

Enable the Feature

You might need to ask an account admin/owner to enable the feature under Enable voice calls. You can do so here: Enable Voice Calls

Check Your Plan

Not all legacy plans include audio calls. Verify if your plan supports this feature.