Request Agent Button

Users can request a co-browsing session with a button placed on your site. Below is an example of how it would appear:

Request Agent Button Example

An alert is sent to the main app page, and the user requesting help will appear at the top of the page.

Alert Example

Activating the Request Agent Button

To activate this feature, navigate to General Settings » Request agent button in your UserView account. Here, you can configure:

When the button should appear (all the time, never, or when an agent is available)
Where it's placed on your website
The pop-up alert message

For more customization, you can also build your own button to maintain a consistent UI.